OP here. I have very well written policies in place, they just don't follow them. I sent a text message at 5 pm yesterday, just got a response this morning at 5:15 am. You can't tell me it takes 12 hours to respond. A 2nd family never responded at all. I still don't know if they are coming.

My policies also say I need 48 hours notice on schedule changes (unless the child is ill) AND I am to be paid on time regardless of attendance.

So frustrating.

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