Seems to me that what they're doing isn't proper. I would attempt to discuss this with the director to see if they can exempt your child due to medical appts, but be sure to get this in writing and share this info with your child's teachers. If that doesn't get you anywhere, I would call your state's licensing and file a complaint. There may be a lot of parents violating their scheduled drop off time policy without calling in and providers have to call the emergency list if your child doesn't show up within so much time after the scheduled drop off time. Unfortunately, you may be falling victim to other family's shortcomings. You may have to call licensing or your state's ADA office. Your child is medically disabled and legally, they have to accomodate him, but you have to request the accomodation in writing. I would also try to find another center since it doesn't sound like they even attempt to communicate professionally with families to begin with.

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