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Cat Herder 07:52 AM 01-12-2019
"could I bring “kid” Tues instead?"

"No. You are scheduled for Monday, Wednesday, and Friday only. Switching days is not an option. Have a great weekend!"

Do not add in the word "sorry" anywhere, ever, when it comes to enforcing your policies.

Why are you making so many exceptions for this woman? The more exceptions you make the less she will respect you or your policies. You are telling her that your policies are not important enough for you to enforce. It is not a good path to be on.
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