Thanks all very much for your opinions. I now have an idea on how to react. I'll give a second chance after talking with the admins and teachers.
I picked her up at 5.30pm from the classroom. They have been outside at 4.30pm. But, unlike the other days they had the evening diaper change before going outside. Yes, I see that can happen while playing but having those inside her diaper for a longer period is risky. It may cause infections, bruises, etc.
The thing is they still didn't reply to my email that was sent on Friday evening. My husband said let's wait till lunch hour to check the admins reaction and go talk to them. This is a big chain Daycare facility, we didn't expect this behavior from them.
Yes, usually when I go to pick her around 5pm the assigned teachers are not there. Part time staff are there and I've seen that they don't care much as the teachers.

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