Originally Posted by CityGarden:
Last year I took 3 weeks paid vacation in Summer since I do not charge more for months with 5 weeks instead of 4 (this is in the contract)..... this year I am only taking 2 weeks. The first week I took at the start of summer and the second which will be next week. I decided to close next week at the last minute giving only one week notice which I agree is very short notice.
I decided to close next week because all families except for one who is leaving my program at the end of July will be on vacation and it does not make sense to stay open for one child. The SAHM of the one child who will still be in town responded to my email notice saying:
"Thanks for letting me know. This is a bit of an inconvience for me but I understand. My mom leaves tomorrow and DH is away all next week. Having just moved house I had arranged a few jobs to start next week so will need an alternative arrangement for dcg. Do you have Daycare Assistant's number? Also will I be refunded for next week to cover the additional last minute care needed as this is pretty short notice."
- WWYD? WWYS? (What would you say?)
- Would you refund the week due to the short notice?
- If I do refund the week I do not want to offer my assistant as her back up childcare.... how would I word that?
- I am working two additional days in July in the 5th week (not paid) if I refund would I refund dcg for the whole week that I am closed next week or for the week less the two days I am working unpaid already in the 5th week?
WWYD? WWYS? (What would you say?)
I would close and would say
"I understand this may be an inconvenience however, per program policies there are 3 weeks built into the yearly calendar. Refunds are not provided unless care is ending and your account had an overage."
Would you refund the week due to the short notice? No. Does your contract state you will refund fees paid if you don't provide X number of days notice in advance?
If I do refund the week I do not want to offer my assistant as her back up childcare.... how would I word that? Back up care is the parent's responsibility. My assistant is not permitted to provide services to currently enrolled families per the employee/employer contract.
I am working two additional days in July in the 5th week (not paid) if I refund would I refund dcg for the whole week that I am closed next week or for the week less the two days I am working unpaid already in the 5th week?
I wouldn't refund anything. She is a SAHM. It usually makes me a bit suspicious when they (SAHM's) suddenly have a ton of appointments or prior commitments (of course scheduled months ago....) when they are notified of daycare closing.
