Originally Posted by Meeko:
I have discovered that questions need to be worded carefully or parents can get the wrong impression.
For example...I do want to know if the child was in day care previously and why they left. But I don't ask what they liked or disliked about the previous provider because that can give the impression to the parent that I may be willing to "customize" their child's care depending on those likes and dislikes..
I use words and phrases like "our policy is" and "regulations state" to make it clear to parents that things are not open to debate when it comes to payment, sick policy etc.
And everything is said with a smile
this is great point meek... Be sure to not over promise and under deliver. Like you said, you need to be careful how you word things, as not to sound as though you will give them the world or special....
another word of advice, if you won't do it for all families DONT do it for one family. NO SPECIAL..
No special hours
rates
food, that is unless there are necessary reasons for it..
and etc...