The bottom line is: if you are unhappy with the services you are receiving, you should find a different place that provides what you want or need. Never try to force one to comply with your wishes (ie; searching for required/suggested practices to confront your provider/center with). That will never end well.

Most states require outdoor play within reasonable parameters.
For example: it's finally in the upper 30's with sun here and outdoor play would be great for my group... BUT my fenced play area is flooded, making it unsafe for the group. While the temps are ideal, the environment is not.

One thing I took from your post that really IS concerning is "staffing issues". If they have staffing issues, I would ask a few more questions in regards to that to make sure they are in compliance with what your state requires.

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