is she just the rep or is she also a bigwig with the sponsor. If she is just a rep then do you have the email of the sponsor? While we are supposed to contact them if not open or leaving for some reason. It sounds like you NEVER have them at pm snack . You can and should fight this I assume you have to write a correction plan. I would state the facts in this plan and that it was her error . all communication with her should be in writing and send a copy to the sponsor.

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