They obviously want the care they have paid for and feel like they can drop the kids off whenever. I would ask them if they want 3 days of care each week because that means we will need to revisit the contract. Explain that you offer a flexible schedule but charge for 3 days for THEIR convenience. It is a convenience charge. If they want 3 days rotating days they will need to pay more. Explain how ratios work and how you need to know when kids are here so you can take on more kids in the future.

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