Whoever wrote you the check should be able to provide a copy, I think. There should be bank info on the back that should help the bank find it.

I had something similar a long time ago and got the same lackluster response from the bank. Eventually it was all made right, and it HAD been mistakenly deposited elsewhere, I stood on the fact that this was THEIR mistake and not mine.
And because of how they handled it, as well as a couple of previous teller errors (always when I deposited cash ... hmmm!), I changed banks.

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