Thank you for all the pointers. I definitely will be spelling things out more clearly in my contract in the future. I read that some providers have a separate holding the contract. I like the idea of not responding to Communications on holidays. That seems reasonable. And you are so right, I have to really stick to what I say. It's just that she had me second-guessing whether what I was doing was fair. I think it's more than fair because she's getting a guaranteed spot held at a discounted rate. She has two infants and that is very hard for a parent to find a daycare that has space for two infants at the same time.

Thanks and happy new year

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