Originally Posted by Blackcat31:
Do you feel like something is left to say or that maybe there is some changing attitudes because of the e-mail? If not, I'd leave it be.
My ONLY concern is her (DCM) potential to be a repeat offender.... do you have a plan in place for that? Something to "motivate" her to NOT repeat? Increased late fees for each occurrence, loss of services etc? Or just happy to collect the current fees each time she is late?
I used to think, "no biggie" it is what it is and I'll just collect late fees but then around the 10 year mark I started realizing it wasn't the extra cash in my pocket but the time I lost that irritated me so when it came down to it I didn't want the money (although sometimes it WAS good! 
) what I really wanted was the TIME. I increased my late fees and have a policy of doubling fees for each occurrence until ultimately with repeat behavior the family is terminated.
I'm not really sure. I don't know if she will do it again, I'm hoping she won't. Time is what I want as well, and as I've said none of my other clients is ever late. I just don't know if I should have a "are we clear?" Convo or wait and see.