So my wife talked to the provider and the kid in the closet was our little girl
I thought I know her crying after listening to it for 9 months, but I guess not!
She tried to explain that it is not really a closet but a "quiet dark room", which usually calms kids down!!! That just tells me that this is a normal thing for her, which is even more scary. I looked inside the "quiet room" when I was there and it's basically a coat closet! And the look on her face when I walked in tells me that she knew that she's doing something wrong.
Anyways, we'll be pulling the child out of that daycare ASAP. I'm still debating whether I should tell CPS or not because that can probably ruin her career. I have several friends with older kids that have lived in the area, so they should be able to make recommendations. I also don't want to switch her too many times because I want her to adjust to one *nice* place and make friends there.