Originally Posted by EchoMom:
I also feel like you're asking for trouble by being such a stickler. I understand where the emotion comes from, but you need to remain professional and not just try to stick it to her. It sounds like the mom is making a good effort to follow your policy and not trying to just ditch out on payment.
To me, I would count text as written, to me in this day an age, written doesn't mean hand to paper, it just means documented. I would think email or text would be just fine IMO.
And I understand not wanting to bring it up, but then it feels like you're just setting her up, sort of. She's probably uncomfortable too and it's better for you to bring it up and show their are no hard feelings.
I also require WRITTEN notice, I need something for their file to close it out anyway. My contract states that I must be given written notice, it can be hand delivered or mailed. I think written means as it says, make sure your contract specifies what kind of written you mean. (advice to all not just you)
