Originally Posted by Crazy8:
I do use contracted times, her contracted time is 4:30, but another girl is here till 5pm. So technically I am not "closed" at 4:30 but she is late. So I can't always use the "I have somewhere to be" excuse and I don't even want to use that because sometimes now she even asks me if I have to be somewhere. Whether I do or not doesn't matter, she needs to pick up by 4:30 or pay extra. I just don't know how to start the conversation really.
That is what I would say. "Dcm, your contracted pick up time is 4:30 and you were late again yesterday. The fee is XX and is due at drop off tomorrow. If you need to change your pick up time to 5, your new rate will be XX and I will have you sign the new contract tomorrow. The late fee is due regardless, so lmk what you would like to do."