Just charged my first late fee in the entire almost year I've been open. It was dcm of two dck's I've only had 4 weeks. Dcm was exactly 20 minutes late... she called at the 17 minute mark and said "sorry, there was an incident at my older sons school. I'll be there in 10 minutes". My reply was "ok see you then".
She got here and wanted to chit chat... Ugh... I interrupted her and said "I really need to get the other kids ready to go home since I didn't have a chance to. Don't forget the $20 late fee in the morning so that I can take the boys tomorrow!"
She looked at me like
"late fee??"
"Yep, since pick up is 3:00 any time after that is $5 per child for every per 15 minute portion. $20. See you tomorrow!"
Ugh, yeah i don't work for free, lady.