Once a family schedules I don't allow refunds or changes.

If DCM chooses to not bring the child, then SHE is the one choosing to take the loss.

Since she scheduled him until only noon and you made plans based on what she said, I don't think it is polite, right or fair of her to assume she can simply change things again.

I'd say sorry, but it is what it is. Next time she should plan better.

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