I think sometimes we make mistakes by not following the contract and the in backfires... I have not call a parent when the kid has diarrhea and I have never charge a late fee when they come late, sometimes I want to do it but because I never do it don't know how to start without parent getting upset.

I am so sorry you have to go through this. I will suggest to send them a letter reminding them that they signed a contract and they have to follow it. And take it from there.

good luck

Reply