Originally Posted by DaisyMamma:
Advice needed.
I've been holding this spot for 2 months and child isn't scheduled to start until Sept. I don't mind holding it. But of course I required a deposit. Parent paid in cash and did not return any paperwork since baby wasn't born. Not even signed policies 
yep, my bad.
Now kid isn't coming and parent is asking for a refund. I simply replied (email) that deposits are not refundable and to refer to my policies. Of course she replied that she didn't sign anything. 
She submitted a deposit. That IS committing.
I love how parents view the deposit as a guarantee but ONLY if they want it to be that. Then when things don't work out on their end, it should suddenly be something completely different.
E-mail her and ask her why she paid a deposit then?
When she replies "to hold the space"
Reply that you held up your end of the deal so the deposit is not refundable.