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Play Care 05:58 AM 01-02-2017
Originally Posted by Unregistered:
OP here. I have very well written policies in place, they just don't follow them. I sent a text message at 5 pm yesterday, just got a response this morning at 5:15 am. You can't tell me it takes 12 hours to respond. A 2nd family never responded at all. I still don't know if they are coming.

My policies also say I need 48 hours notice on schedule changes (unless the child is ill) AND I am to be paid on time regardless of attendance.

So frustrating.
I agree with Cat Herder. Your polices are only as good as your enforcement of them.

I used to have a sign up sheet for these days. There was a three family minimum, and if they signed up they had to prepay, and the money was not refundable if they changed their minds. This forces them to really think about if they want to send their kids or not, as well if I didn't make my numbers they could see it in black and white if I was open.
If no one signed up because they wanted to wait and see, I would just be closed.
Took the guess work and anixety out of it.
Now I'm just closed with pay.
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