Originally Posted by Unregistered:
OP here. I have very well written policies in place, they just don't follow them. I sent a text message at 5 pm yesterday, just got a response this morning at 5:15 am. You can't tell me it takes 12 hours to respond. A 2nd family never responded at all. I still don't know if they are coming.
My policies also say I need 48 hours notice on schedule changes (unless the child is ill) AND I am to be paid on time regardless of attendance.
So frustrating.
Text them all a reminder: This is a courtesy text to remind you that payment is due by 5PM today to avoid a $1,000,000 late fee. Please drop off by 5PM.