Do you update your policy every year? I have parents sign a new handbook & contract the first of the year and have it in my policy that my policys are subject to change. If parents dont agree with any new rules or changes, then they dont sign it and can find new care. This way I dont have to verbally say the changes, because I dont have a backbone either. I used to offer half off for parent vacations. I got rid of that and a parent didnt realize it and asked why they were being charged the full price. I explained that in the new handbook she signed, i got rid of the discount. She just said Oh ok. Lol
Get rid of the days! "Tuition is to hold your childs spot in the daycare, not based on attendence"

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