I didn't see how old the child was? Three things a child can control that we as adults can't-sleeping, eating, and going potty. The staff obvouisly has no patience. Soft music, and infant massage is a great way to get children to sleep-my older children ages 1-5 yrs in preschool, all get lotion (like mommy wears!!!) to help them relax-the staff needs to RELAX-so your grandbaby can relax-put the toys away-cover them up-sing to the child, rubbing the limbs-softly-rock the child-soft voice-or non at all-just soft touches-hmmmmmmmmm-

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