I'm glad that you are taking it pretty well also but don't forget that reporting her to her superior isn't your only outlet. You can still report it to a credit agency and/or take her to small claims court.

I would do as BC says and save the message that was sent to you. Print it out and send it to her immediate supervisor and ask them if they are going to do anything about it or not, that you just want to know as to not waste their time. Maybe if you let them know that you were doing it this way as to not ruin her credit history by trying to motivate her to pay on her own will they will decide to talk to her and suggest that she pay it. If not well then just let them know that you have all of the proper documentation to report her to the credit bureau and to small claims court which you will be doing immediately after you hang up the phone. Do not respond to the DCP's message however.

Don't forget that you can also report them to ProviderWatch.com for free. It's a reporting agency catered to child care that allows you to report when a parent owes you money. Other providers can search the site when they get potential clients and these people's next provider does use it they'll see that her name is on there and that DCP owes you money.

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