Originally Posted by Blackcat31:
Have you discussed the fact family knowingly brought child against illness policies with family prior to them requesting a refund?
This is a termination level offense.
However, if you want to keep them (even though they broke your illness policy), you must follow your policies and refund the money. You are the one making and enforcing the policies.
If you are not going to enforce them, you need to remove them from your contract. Two wrongs don't make a right.
"My policies state that if I close, a parent does not pay."