Sometimes it is necessary to be scolded.
She pretty much has 2 days to pay all that is owed or show proof that she is the victim of fraud and that is why she could not make her payment on time and in full includingate fees. Highly doubt that her account information was stolen, but if it was it is a very lame place to be in and I feel it is reasonable to wave fees under those circumstances.
I can give her two more days to get things figured out.
Financially I need three families to pay my bills, I only have three enrolled right now. We have emergency savings we can use if we must, but would rather not have to get into it. I am interviewing but have had a terrible luck with families after enrollment. They are all sorts of golden until they start, Try to break policy/ I realize they have lied to me during interview/ realize that I am in fact charging the amount I said I was and They can't afford it/ don't want to pay, and once I apply my backbone they are gone within 1-3 days.
If DCM gets everything squared away with me she'll be on A one strike and she's out timeframe.