My contract that they sign states regular payment is due for absences which includes sick, vacation, late drop offs, early pickups and weather emergencies to hold spot. My bills do not change due to those events and adjusting rates will not be sustainable for my business.
And, it being in the contract does not mean I have to implement it. I can always make an exception (which is verrrrrry rare) based on extenuating circumstances. But if I do, I remind them of policy and tell them I would make allowance for this one time only.

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