Originally Posted by Blackcat31:
I disagree that her obligation to her job supercedes her obligation as a parent. She was technically closed since family should have picked up already. Plus she said he policy handbook states that if you don't come on time, she will take her kids with her which is what she did. I see nothing wrong with how you handled things but I would be livid with that family. This mom has no right to be angry with you since this whole fiasco was caused by her actions or rather lack of actions by not being on time for pick up.
((((hugs)))) that you missed your daughter sing. 
I hope someone in the audience perhaps has the performance on video for you.
I agree. This is the mothers fault. She had plenty of warning, she was told of the consequences and she chose not to follow the rules. What is she going to report, that she didn't pick her kids up on time and you had to take them to your appointment, boy I bet you licensing will be laughing at this one.