What does your contract say about you closing early/taking unexpected days off? I think that is what will be the clincher for you.

Personally, I'd let it go. Even three days off, though it seems minimal to you, without at least a week or two notice is A LOT to parents when they depend on you for child care. I haven't closed that many days unexpectedly in over 15 years in this business, so I can understand why a parent would consider it unreliable when it has been three in one year.

It sucks, but it is the reality of this business......you only close when there is absolutley no other alternative whatsoever or you will lose business.

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