Originally Posted by Needavacanow:
So DCD just came in and told me that another DCM had called him/his wife last night to complain about me. He wasn't sure of exact complaints, something along the lines of no communication on my part.
This mom was just here until she could get her boy into sisters daycare, started Dec, leaving at end of month. She's the first one here in the morning and always comes a couple of minutes after closing. I have missed countless sporting events of DS because of this (when you have to leave at 445, you have to leave, you ladies know how it is) so family has taken off without me.
So last night she texts that she's going to be late and ends of showing up almost an hour late. I didn't see her as her husband showed up at the same time and came in to get DCB. He mumbled something about "going to have a talk with his wife, she called me.." Whatever. So I ran to car, had to wait for her to move and left.
This morning she apologized and I was of course pretty blunt about all the lates and missing my class last night, and I 'accidentally' insinuated I only have to deal with this crap for one more week, I'm bad for verbal diarreah.
DCM came to pick up a little early today, I faked good spirits, DCB so funny today blah blah blah. And then other DCD told me about phone call last night and I'm beyond shocked. I can't wrap my head around why she'd feel the need to trash me to long term clients because she was late.
So what should I do? Is there liability issues by immediate termination or by waiting out the week. And I should add that she did try calling another DCP but she never accepted the call, thank god I only gave her two reference numbers.
Late fee after the 2nd time she did this! I think you let this parent walk on you long enough. Why would you miss your child's events repeatedly over a late parent? Once I can see letting it slide but then to keep allowing it, no wonder she did it, she knew she could.
As far as her calling your other parents. I would be livid. Term her and be done with this crummy client.
I suggest a good rule/hand/policy book and clear contract.
Some people thrive on mean drama, they always have to have a whirlwind following them in order to be ok in their own minds. Sometimes this comes out immediately and then other times as we get to know someone we figure this out or the true self emerges. having limits on what you are willing to put up with is key- Set clear boundaries with your clients from the get go no matter how long they plan to stay.
I wish you the best-