I agree that he can take it or leave it, as in he can find another provider that meets their needs.

I have to say though, I do understand the parents' side, as this was not the original contract/policy that they signed on for, and you have now changed it. Nothing wrong with that, IMO, as we all have to change our business methods from time to time to meet our needs, but if I were changing my policies THAT much, I would understand that there is a high possibility of losing clients who had signed a diefferent contract that better met their family needs.

Reply