I don't think it comes across as unkind necessarily. I think it's more of "a lot of parents will do _________ if you let them which is why I have a policy that says ______________" And it seems like there is always that one family (hopefully it's only one!) that for some reason just doesn't seem to get it.

I used to work in the horse industry and there were a lot the same problems there. A lot of people didn't read contracts, tried to pay late, didn't provide the items they were supposed to, etc.

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