Originally Posted by trix23:
I've had clients complain lately of my days off in a year for my personal days as well as my paid holidays and also now lately for late payments and that kind of thing.
I don't understand how this is even an issue because these policies are in my handbook and in my Application Documents and Contract.
I don't understand how this is a surprise. Should I say that if they're going to push back on policies they will be termed?
Tom Copeland says you can have a "
Complaining Fee" if parents complain about your policies, so you could have push back or complaining about policies be a reason for termination.
Originally Posted by trix23:
Do any of you allow leeway on payments if client says they didn't get paid on time or something like that? Or is it all rules apply to everybody regardless of circumstances?
I would allow leeway once or twice, but I've got some safeguards already set up: Payment is due Thursdays but not overdue until 5pm Friday, so that gives time for parents who forget the check. Also I require the last 2 weeks' payment within the first month of enrollment, so I've already got 2 weeks worth of the parent's money in my bank.
If you allow leeway I'd make it clear that you're bending your rules this once, but if it happens again they'll need to pay you an extra week's worth ahead of time. So basically you're getting paid 2 weeks ahead of time, then if they're late you'll still have that week's payment in the bank.
Originally Posted by trix23:
Did you do things differently in the beginning then you do now? And if so what would you start out with if you were starting now knowing what you know now?
YES! I'd charge by enrollment instead of attendance, require the last two weeks' payment, and charge full amount to hold a space longer than two weeks.