Originally Posted by Blackcat31:
If I was open and available to provide care for her I would NOT refund. Business is business.
Originally Posted by Mike:
She didn't need someone to watch her baby while you're still open, so if she wants to switch ahead of time, that's her choice, but also her expense.
You can refund if you want to be nice about it, but you don't owe it to her.
When I close this year, I am putting in my letter that I will not accept notice during the termination period, parents will be required to pay regardless of attendance, etc. to avoid this.