I must be over thinking this, it just can't be as hard as it seems to be right now.

I am having issues when I do get calls (few and far between but still). Yesterday I had a call wanting care at 4:30 AM. I had a hard time quoting it, because I think I should charge more for those hours. So I am wanting to do a rate tier to make it easier, but I just still can't see how to figure in "premium hours". Someone help me simplify my thinking please.

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