I just amended my contracts as well and had to make sure that I defined "week". My PT families decided that "week" meant 5 days of care so when they only come for 2 or 3 days a week they thought it meant that they actually we able to get 2 weeks without care equal to 5 days. Didn't see that one coming! Now "week" means their number of days of care in a "week" that they are contracted for.
I have only raised rates once since I opened but when I did I got MAJOR heartburn from my original family. They love to brag about all the trips and new cars and extras that they have but were stinky about paying the increased rate. It was hardbut I stuck with it and when they saw I wasn't budging or willing to do any more "special" for them then they eventually apologized for their behavior. For some reason they didn't realize that I am running a business and not a charity!
