Personally I prefer email over phone calls because it is all documented for you to keep...which I would for a very long time just in case. My one family we had issues with I was SO glad that I had kept emails. Her complaint was that I left the house too much and left the kids with my assistant. I had emails stating I had to drive to her work for the payments she neglected to pay us on time, drive out to get formula and diapers because they didn't bring any etc.

I think no matter what the mom doesn't want to hear anything negative about her child...who would though?

Sucks all around!!

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