DCP's Are Such A Hassle Sometimes

[daycarediva]

What on earth should I do with THIS one.

6/17 Originally per diem, wanted a steady guaranteed day each week, signed new contract. SAHM. No future mention of any further need for additional days.

7/15 "I have a PT job but it's alternate hours with my dh." no additional days/hours were requested.

8/1 Another client dropped a day, I posted it as available in the newsletter, another PT client picked it up. **edited to clarify I had 3 days available total**

8/12 Complains to me because she has to drop DCK off at SIL's because she has to go in to work earlier than anticipated 2 days/week (dck with me other day). I offer her the EXACT two days she needs, of course I won't discount since she only wants to bring dck at the end of the day. She declines.

8/15 stops to pay me, says SIL doesn't want to watch dck, asks if days are available, I say yes, but I cannot guarantee them.

8/17 another PT client arranges a meeting and signs paperwork securing those days, with a check for the next month.

8/17 post on business facebook that the days are filled, no more openings until 9/3 when dck goes to school.

8/18 get THREE emails from dcm, getting progressively more irate, saying that I really put her in a bind for not having anything available and she NEEDS 4 days a week at X rate (HALF!) or she will have to start looking.

Gets SUPER SHOCKED when I respond "Sorry to hear that, told you it was first some, first serve, and I won't give discounts since it takes up the full day. I will take this as your notice. Your balance is X, and dck's last day is X, good luck to you in your search for childcare."

I really want to add "and you're lucky I responded AT ALL on a weekend."

[LaLa1923]

Originally Posted by daycarediva

What on earth should I do with THIS one.

6/17 Originally per diem, wanted a steady guaranteed day each week, signed new contract. SAHM. No future mention of any further need for additional days.

7/15 "I have a PT job but it's alternate hours with my dh." no additional days/hours were requested.

8/1 Another client dropped a day, I posted it as available in the newsletter, another PT client picked it up. **edited to clarify I had 3 days available total**

8/12 Complains to me because she has to drop DCK off at SIL's because she has to go in to work earlier than anticipated 2 days/week (dck with me other day). I offer her the EXACT two days she needs, of course I won't discount since she only wants to bring dck at the end of the day. She declines.

8/15 stops to pay me, says SIL doesn't want to watch dck, asks if days are available, I say yes, but I cannot guarantee them.

8/17 another PT client arranges a meeting and signs paperwork securing those days, with a check for the next month.

8/17 post on business facebook that the days are filled, no more openings until 9/3 when dck goes to school.

8/18 get THREE emails from dcm, getting progressively more irate, saying that I really put her in a bind for not having anything available and she NEEDS 4 days a week at X rate (HALF!) or she will have to start looking.

Gets SUPER SHOCKED when I respond "Sorry to hear that, told you it was first some, first serve, and I won't give discounts since it takes up the full day. I will take this as your notice. Your balance is X, and dck's last day is X, good luck to you in your search for childcare."

I really want to add "and you're lucky I responded AT ALL on a weekend."

You did the right thing!!


OT- How do you make a newsletter?

[missheather]

Wow! How rude of the DCM!

[Cradle2crayons]

Originally Posted by daycarediva

What on earth should I do with THIS one.

6/17 Originally per diem, wanted a steady guaranteed day each week, signed new contract. SAHM. No future mention of any further need for additional days.

7/15 "I have a PT job but it's alternate hours with my dh." no additional days/hours were requested.

8/1 Another client dropped a day, I posted it as available in the newsletter, another PT client picked it up. **edited to clarify I had 3 days available total**

8/12 Complains to me because she has to drop DCK off at SIL's because she has to go in to work earlier than anticipated 2 days/week (dck with me other day). I offer her the EXACT two days she needs, of course I won't discount since she only wants to bring dck at the end of the day. She declines.

8/15 stops to pay me, says SIL doesn't want to watch dck, asks if days are available, I say yes, but I cannot guarantee them.

8/17 another PT client arranges a meeting and signs paperwork securing those days, with a check for the next month.

8/17 post on business facebook that the days are filled, no more openings until 9/3 when dck goes to school.

8/18 get THREE emails from dcm, getting progressively more irate, saying that I really put her in a bind for not having anything available and she NEEDS 4 days a week at X rate (HALF!) or she will have to start looking.

Gets SUPER SHOCKED when I respond "Sorry to hear that, told you it was first some, first serve, and I won't give discounts since it takes up the full day. I will take this as your notice. Your balance is X, and dck's last day is X, good luck to you in your search for childcare."

I really want to add "and you're lucky I responded AT ALL on a weekend."

I would have handled it EXACTLY the same way you did. She made her choice, now she has to live with it. End of story.

[cheerfuldom]

She is acting like a child. come on now, you gave her ample time and notice to speak up and get this thing done. she screwed around and lost the spot. my word! as if we are supposed to run after these parents and spoon feed them info and accommodations. shoot, we already have enough babies to take care of!

as they say...."you're emergency is NOT my emergency"

[daycare]

I say...I am here to take care of children, not parents..

UGH...sorry you had to deal with this. Hopefully you will be able to get things all back to good once they move on.....

[daycarediva]

After another 4 emails yesterday, I finally told her that it was the end of the discussion, that I had already filled the spaces and that if it wasn't dropped I would be forced to term effective immediately. Im not surprised that they won't be back for the last two weeks per dcm. I was told I am 'money hungry' for filling those spaces so quickly. Well, excuse me for running a successful business.

[Hunni Bee]

Originally Posted by daycarediva

After another 4 emails yesterday, I finally told her that it was the end of the discussion, that I had already filled the spaces and that if it wasn't dropped I would be forced to term effective immediately. Im not surprised that they won't be back for the last two weeks per dcm. I was told I am 'money hungry' for filling those spaces so quickly. Well, excuse me for running a successful business.

I wanna be like you when I grown up

[daycarediva]

My newsletters are done in Microsoft office on a blank template. I have a space for prek news/theme, a place for upcoming closings, reminders paragraph, birthdays and special days and send that home with the monthly menu, invoice, etc

[EntropyControlSpecialist]

Originally Posted by daycarediva

After another 4 emails yesterday, I finally told her that it was the end of the discussion, that I had already filled the spaces and that if it wasn't dropped I would be forced to term effective immediately. Im not surprised that they won't be back for the last two weeks per dcm. I was told I am 'money hungry' for filling those spaces so quickly. Well, excuse me for running a successful business.

Money hungry is always the excuse when you won't bow down to their demands. Goodness gracious.

Goodbyeeeee crazy lady!

[AfterSchoolMom]

I'd have replied "you're right, I am money hungry. Why else would I work if not to make money? What do YOU work for?".

[blandino]

Originally Posted by daycarediva

After another 4 emails yesterday, I finally told her that it was the end of the discussion, that I had already filled the spaces and that if it wasn't dropped I would be forced to term effective immediately. Im not surprised that they won't be back for the last two weeks per dcm. I was told I am 'money hungry' for filling those spaces so quickly. Well, excuse me for running a successful business.

I will never forget I had one interview with a DCM, who told me about their last daycare and how they "fell on hard times", and how that director was "all about the money".

Umm, yes she is. It is her job & business.

[mrsmartin2007]

Originally Posted by daycare

I say...I am here to take care of children, not parents..

UGH...sorry you had to deal with this. Hopefully you will be able to get things all back to good once they move on.....

Its all about the kids!! Im going to have to use that saying!! LOL!

[butterfly]

So incrediblely proud of your response to mom's emails!! I wouldn't have been so smart to handle it that way! Great job!!