Daycare.com Forum
Daycare Center and Family Home Forum>I Want To Be Paid On Time!...Without Seeming Insensitive
Unregistered 11:39 AM 06-06-2017
How do I make it clear that I want to be paid on time?? I just had every family sign new contracts last month HIGHLIGHTING that payments are due every monday no exceptions! I even gave examples that if they knowingly wont be here monday, they need to pay the friday before and if their child ends up sick monday morning..they still need to drop off the check or put it in my mailbox by 5pm or there will be a $10 late fee each day it is late. DCB has pneumonia, she brought him to the dr monday morning and kept him home today as well. She didnt drop of the check or mention doing so yesterday or today. I want to think that she remembers the contract and $20 extra will be on the check, but I highly doubt it. I shouldnt have to remind parents of the late fee, it shoould be common sense. If payment is due, payment is due. I was even thinking why didnt she drop off the check when she was out taking him to the doctor...
Anyway I feel like if she brings her child tomorrow and I ask her to add the late fees ,im going to seem insensitive considering her child was very sick. But im not a friend, im a business! And normally businesses dont care about your personal problems. I have bills that have automatic payments, so my logic is that late fees cover overdraft fees I may incur because they paid late.
Any advice on how to remind parents of late fees without seeming insensitive and money hungry?
Anyway I feel like if she brings her child tomorrow and I ask her to add the late fees ,im going to seem insensitive considering her child was very sick. But im not a friend, im a business! And normally businesses dont care about your personal problems. I have bills that have automatic payments, so my logic is that late fees cover overdraft fees I may incur because they paid late.
Any advice on how to remind parents of late fees without seeming insensitive and money hungry?
trix23 11:47 AM 06-06-2017
I would switch to requiring payment on Fridays for the upcoming week.
Increase the late payment fee to $25/day effective immediately
Refuse to provide care until bill is paid in full.
I send snapshots of my Handbook polices to parents that are breaking rules. Or text them ditectly: "per the Handbook, payments not made on time will have a $x late payment fee assessed daily. The current amount owed is $x and if paid after 12pm/noon today, will increase to $x".
I've only had one parent pay late a few times and she got mad that I wasn't understanding. But I told her that if she doesn't pay me on time, I can't get groceries for the daycare kids. That changed her tune quickly.... lol
Increase the late payment fee to $25/day effective immediately
Refuse to provide care until bill is paid in full.
I send snapshots of my Handbook polices to parents that are breaking rules. Or text them ditectly: "per the Handbook, payments not made on time will have a $x late payment fee assessed daily. The current amount owed is $x and if paid after 12pm/noon today, will increase to $x".
I've only had one parent pay late a few times and she got mad that I wasn't understanding. But I told her that if she doesn't pay me on time, I can't get groceries for the daycare kids. That changed her tune quickly.... lol
Ariana 11:58 AM 06-06-2017
The ONLY way to get this to stop is to make it affect their lives negatively. THEY are the ones being insensitive by paying late. A sick child is not a reason to pay late. Do you think the gas company cares if your child was sick? They would charge you late fees. That is not being insensitive or money hungry. That is being paid for a service you are providing.
I would send a quick text or email telling her how much she owes and let her know that if it is not received immediately you are terminating the contract due to breach of terms. Also let her know that 3 late payments will result in immediate termination. Turn off the gas!
I would send a quick text or email telling her how much she owes and let her know that if it is not received immediately you are terminating the contract due to breach of terms. Also let her know that 3 late payments will result in immediate termination. Turn off the gas!
Blackcat31 12:04 PM 06-06-2017
Originally Posted by Unregistered:
How do I make it clear that I want to be paid on time?? I just had every family sign new contracts last month HIGHLIGHTING that payments are due every monday no exceptions! I even gave examples that if they knowingly wont be here monday, they need to pay the friday before and if their child ends up sick monday morning..they still need to drop off the check or put it in my mailbox by 5pm or there will be a $10 late fee each day it is late. DCB has pneumonia, she brought him to the dr monday morning and kept him home today as well. She didnt drop of the check or mention doing so yesterday or today. I want to think that she remembers the contract and $20 extra will be on the check, but I highly doubt it. I shouldnt have to remind parents of the late fee, it shoould be common sense. If payment is due, payment is due. I was even thinking why didnt she drop off the check when she was out taking him to the doctor...
Anyway I feel like if she brings her child tomorrow and I ask her to add the late fees ,im going to seem insensitive considering her child was very sick. But im not a friend, im a business! And normally businesses dont care about your personal problems. I have bills that have automatic payments, so my logic is that late fees cover overdraft fees I may incur because they paid late.
Any advice on how to remind parents of late fees without seeming insensitive and money hungry?
Being a business owner means sometimes having to put your big kid pants on and be an adult.... How do I make it clear that I want to be paid on time?? I just had every family sign new contracts last month HIGHLIGHTING that payments are due every monday no exceptions! I even gave examples that if they knowingly wont be here monday, they need to pay the friday before and if their child ends up sick monday morning..they still need to drop off the check or put it in my mailbox by 5pm or there will be a $10 late fee each day it is late. DCB has pneumonia, she brought him to the dr monday morning and kept him home today as well. She didnt drop of the check or mention doing so yesterday or today. I want to think that she remembers the contract and $20 extra will be on the check, but I highly doubt it. I shouldnt have to remind parents of the late fee, it shoould be common sense. If payment is due, payment is due. I was even thinking why didnt she drop off the check when she was out taking him to the doctor...
Anyway I feel like if she brings her child tomorrow and I ask her to add the late fees ,im going to seem insensitive considering her child was very sick. But im not a friend, im a business! And normally businesses dont care about your personal problems. I have bills that have automatic payments, so my logic is that late fees cover overdraft fees I may incur because they paid late.
Any advice on how to remind parents of late fees without seeming insensitive and money hungry?
IF she shows up tomorrow do NOT allow the child to stay without payment IN FULL. If she says she'll bring it at pick up, tell her she can't leave Jr until it's paid in full.
When you start to feel bad.... remember that she doesn't feel bad that your financial obligations are due/late....and she read AND signed the new contract so I would have a hard time not saying something along the lines of "I know changes are hard but I sent the new contracts out with the expectation that parents actually read what they agreed to"
Sometimes putting the spotlight back onto the parent makes it easier to be the bad guy. Because bottom line is, we really shouldn't have to be the bad guy at all.
I have a graduated late payment fee (it increases with every late payment until termination) and I make it VERY clear to parents that it is AUTOMATICALLY added so they can save their breath if they want to ask me to waive it... because the software won't let me.
So no one ever asks. 
trix23 12:09 PM 06-06-2017
What software do you use? I want to look into that
EntropyControlSpecialist 12:23 PM 06-06-2017
Definitely make it due by Friday if you're having this issue!
Send her a message today. "Hi June! I would hate for another $__.00 to be added to your tuition payment tomorrow so this is a quick reminder that the tuition was due on Monday. The total is currently $___.00. Thank you so much!"
Send her a message today. "Hi June! I would hate for another $__.00 to be added to your tuition payment tomorrow so this is a quick reminder that the tuition was due on Monday. The total is currently $___.00. Thank you so much!"
Blackcat31 12:27 PM 06-06-2017
Originally Posted by trix23:
What software do you use? I want to look into that
None. What software do you use? I want to look into that
But the message is easy for parents to "get"
I manually add the fee.
.... but for some reason, the phrase "automatically added" helps with comprehension and swiftly eliminates any attempt to barter, negotiate and/or ask about paying late.
Josiegirl 02:34 PM 06-06-2017
Originally Posted by Blackcat31:
None.
But the message is easy for parents to "get"
I manually add the fee.
.... but for some reason, the phrase "automatically added" helps with comprehension and swiftly eliminates any attempt to barter, negotiate and/or ask about paying late.
Haha oh so sneaky None.
But the message is easy for parents to "get"
I manually add the fee.
.... but for some reason, the phrase "automatically added" helps with comprehension and swiftly eliminates any attempt to barter, negotiate and/or ask about paying late.
EntropyControlSpecialist 03:47 PM 06-06-2017
Originally Posted by Blackcat31:
None.
But the message is easy for parents to "get"
I manually add the fee.
.... but for some reason, the phrase "automatically added" helps with comprehension and swiftly eliminates any attempt to barter, negotiate and/or ask about paying late.
I do the same thing through Minute Menu Kids/ChildCarePay. None.
But the message is easy for parents to "get"
I manually add the fee.
.... but for some reason, the phrase "automatically added" helps with comprehension and swiftly eliminates any attempt to barter, negotiate and/or ask about paying late.
They do believe it to be automatic. It just so happens that it's me automatically adding it.
Leigh 03:55 PM 06-06-2017
Originally Posted by Unregistered:
How do I make it clear that I want to be paid on time?? I just had every family sign new contracts last month HIGHLIGHTING that payments are due every monday no exceptions! I even gave examples that if they knowingly wont be here monday, they need to pay the friday before and if their child ends up sick monday morning..they still need to drop off the check or put it in my mailbox by 5pm or there will be a $10 late fee each day it is late. DCB has pneumonia, she brought him to the dr monday morning and kept him home today as well. She didnt drop of the check or mention doing so yesterday or today. I want to think that she remembers the contract and $20 extra will be on the check, but I highly doubt it. I shouldnt have to remind parents of the late fee, it shoould be common sense. If payment is due, payment is due. I was even thinking why didnt she drop off the check when she was out taking him to the doctor...
Anyway I feel like if she brings her child tomorrow and I ask her to add the late fees ,im going to seem insensitive considering her child was very sick. But im not a friend, im a business! And normally businesses dont care about your personal problems. I have bills that have automatic payments, so my logic is that late fees cover overdraft fees I may incur because they paid late.
Any advice on how to remind parents of late fees without seeming insensitive and money hungry?
If you had say, a retail store, would you feel insensitive or money hungry by expecting someone to pay before removing merchandise from your store? If you worked for Exxon, would you feel this way if you had to ask for your paycheck every week and chase it down?How do I make it clear that I want to be paid on time?? I just had every family sign new contracts last month HIGHLIGHTING that payments are due every monday no exceptions! I even gave examples that if they knowingly wont be here monday, they need to pay the friday before and if their child ends up sick monday morning..they still need to drop off the check or put it in my mailbox by 5pm or there will be a $10 late fee each day it is late. DCB has pneumonia, she brought him to the dr monday morning and kept him home today as well. She didnt drop of the check or mention doing so yesterday or today. I want to think that she remembers the contract and $20 extra will be on the check, but I highly doubt it. I shouldnt have to remind parents of the late fee, it shoould be common sense. If payment is due, payment is due. I was even thinking why didnt she drop off the check when she was out taking him to the doctor...
Anyway I feel like if she brings her child tomorrow and I ask her to add the late fees ,im going to seem insensitive considering her child was very sick. But im not a friend, im a business! And normally businesses dont care about your personal problems. I have bills that have automatic payments, so my logic is that late fees cover overdraft fees I may incur because they paid late.
Any advice on how to remind parents of late fees without seeming insensitive and money hungry?
I'd simply send a text reminding them that payment was due on XXX date, and if paid today, $XXX is due, and if paid tomorrow, $XXX is due, with $XXX added each additional day. Don't explain yourself. Don't beg. Don't offer alternatives. Just let them know that they're late, and what the consequences are for that. If you require payment before taking the child back into care, let them know that, as well.
Unregistered 06:32 PM 06-06-2017
Originally Posted by Blackcat31:
None.
But the message is easy for parents to "get"
I manually add the fee.
.... but for some reason, the phrase "automatically added" helps with comprehension and swiftly eliminates any attempt to barter, negotiate and/or ask about paying late.
It's like telling a child "the rule is" rather than "I said" don't do this or that.None.
But the message is easy for parents to "get"
I manually add the fee.
.... but for some reason, the phrase "automatically added" helps with comprehension and swiftly eliminates any attempt to barter, negotiate and/or ask about paying late.
renodeb 08:52 PM 06-06-2017
I agree with others on the having payment due Friday for the week coming. Way back when I first started doing child care I had payment due Monday for that week. Parents would "forget" the check book (yes I take checks). For some strange reason when I switched to Fridays parents didn't forget at all.
From what you have written you don't sound money hungry at all. Think of it like this: Those parents rely on there pay just like you do. They would be mad if there boss couldn't pay for some reason. I would hang a big notice somewhere that says : Reminder payment due every Monday by this time.
You should not have to remind them of this. Nobody should blame you for wanting to get paid on time. Just be professional and firm. They shouldn't get mad, after all your caring for there kids.
Deb
From what you have written you don't sound money hungry at all. Think of it like this: Those parents rely on there pay just like you do. They would be mad if there boss couldn't pay for some reason. I would hang a big notice somewhere that says : Reminder payment due every Monday by this time.
You should not have to remind them of this. Nobody should blame you for wanting to get paid on time. Just be professional and firm. They shouldn't get mad, after all your caring for there kids.
Deb
Josiegirl 02:51 AM 06-07-2017
*sigh* I know I'm a soft touch and have lost $$$ because of it. I feel this is a business but a different kind of business. You can't compare it to buying toilet paper. It involves personal lives, and children. It involves working with your heart, what you can afford, and not getting taken advantage of. If this were a case where the parent screws around with paying you all the time, I could see being extra vigilant about collecting what they owe. But it's a parent who is worried about their own child being very sick and I guess I'm the only one on this forum who would be a bit forgiving of that. 
I know, I know. Once you give an inch.....
And while it's true, I believe there are special circumstances that allow for a little 'grace period'. That's why I added in my contract, that late fees will be added at my discretion. Now if this is a dcp who never pays on time, takes total advantage, then it would be a different reply entirely.
JMO
I know, I know. Once you give an inch..... And while it's true, I believe there are special circumstances that allow for a little 'grace period'. That's why I added in my contract, that late fees will be added at my discretion. Now if this is a dcp who never pays on time, takes total advantage, then it would be a different reply entirely.JMO
daycarediva 04:27 AM 06-07-2017
Originally Posted by trix23:
I would switch to requiring payment on Fridays for the upcoming week.
Increase the late payment fee to $25/day effective immediately
Refuse to provide care until bill is paid in full.
I send snapshots of my Handbook polices to parents that are breaking rules. Or text them ditectly: "per the Handbook, payments not made on time will have a $x late payment fee assessed daily. The current amount owed is $x and if paid after 12pm/noon today, will increase to $x".
I've only had one parent pay late a few times and she got mad that I wasn't understanding. But I told her that if she doesn't pay me on time, I can't get groceries for the daycare kids. That changed her tune quickly.... lol
YES! Friday before. That way, no 'forgetting' on Monday. I would switch to requiring payment on Fridays for the upcoming week.
Increase the late payment fee to $25/day effective immediately
Refuse to provide care until bill is paid in full.
I send snapshots of my Handbook polices to parents that are breaking rules. Or text them ditectly: "per the Handbook, payments not made on time will have a $x late payment fee assessed daily. The current amount owed is $x and if paid after 12pm/noon today, will increase to $x".
I've only had one parent pay late a few times and she got mad that I wasn't understanding. But I told her that if she doesn't pay me on time, I can't get groceries for the daycare kids. That changed her tune quickly.... lol
Originally Posted by EntropyControlSpecialist:
Definitely make it due by Friday if you're having this issue!
Send her a message today. "Hi June! I would hate for another $__.00 to be added to your tuition payment tomorrow so this is a quick reminder that the tuition was due on Monday. The total is currently $___.00. Thank you so much!"
Definitely make it due by Friday if you're having this issue!
Send her a message today. "Hi June! I would hate for another $__.00 to be added to your tuition payment tomorrow so this is a quick reminder that the tuition was due on Monday. The total is currently $___.00. Thank you so much!"
Originally Posted by EntropyControlSpecialist:
I do the same thing through Minute Menu Kids/ChildCarePay. They do believe it to be automatic. It just so happens that it's me automatically adding it.
I do the same thing through square cc processing, immediately after the payment is late, a new invoice is sent with an updated amount and the old invoice is cancelled out. I do the same thing through Minute Menu Kids/ChildCarePay.
They do believe it to be automatic. It just so happens that it's me automatically adding it.For me, it's one rate to pay on Friday, and it's an additional $50 to pay Monday BEFORE drop off. THEN an additional $25/day the payment is late beyond that. No trying to collect money over the weekend. That $50 added at 6:01 Friday HURTS.
Annalee 04:47 AM 06-07-2017
Originally Posted by Josiegirl:
*sigh* I know I'm a soft touch and have lost $$$ because of it. I feel this is a business but a different kind of business. You can't compare it to buying toilet paper. It involves personal lives, and children. It involves working with your heart, what you can afford, and not getting taken advantage of. If this were a case where the parent screws around with paying you all the time, I could see being extra vigilant about collecting what they owe. But it's a parent who is worried about their own child being very sick and I guess I'm the only one on this forum who would be a bit forgiving of that. I know, I know. Once you give an inch..... And while it's true, I believe there are special circumstances that allow for a little 'grace period'. That's why I added in my contract, that late fees will be added at my discretion. Now if this is a dcp who never pays on time, takes total advantage, then it would be a different reply entirely.
JMO
Josie, I use to feel this way but lately I just don't trust or believe some of what clients tell me. I understand there are hardships but I am to the point, I really don't have alot of compassion from a business standpoint. I had a client text Monday morning and ask if she could pay at end of week. (my clients pay Monday morning) I text back "NO"...Funny things is she came and paid me like normal. *sigh* I know I'm a soft touch and have lost $$$ because of it. I feel this is a business but a different kind of business. You can't compare it to buying toilet paper. It involves personal lives, and children. It involves working with your heart, what you can afford, and not getting taken advantage of. If this were a case where the parent screws around with paying you all the time, I could see being extra vigilant about collecting what they owe. But it's a parent who is worried about their own child being very sick and I guess I'm the only one on this forum who would be a bit forgiving of that.
I know, I know. Once you give an inch..... And while it's true, I believe there are special circumstances that allow for a little 'grace period'. That's why I added in my contract, that late fees will be added at my discretion. Now if this is a dcp who never pays on time, takes total advantage, then it would be a different reply entirely.JMO
Just my opinions too!
bklsmum 04:52 AM 06-07-2017
Originally Posted by Josiegirl:
*sigh* I know I'm a soft touch and have lost $$$ because of it. I feel this is a business but a different kind of business. You can't compare it to buying toilet paper. It involves personal lives, and children. It involves working with your heart, what you can afford, and not getting taken advantage of. If this were a case where the parent screws around with paying you all the time, I could see being extra vigilant about collecting what they owe. But it's a parent who is worried about their own child being very sick and I guess I'm the only one on this forum who would be a bit forgiving of that. I know, I know. Once you give an inch..... And while it's true, I believe there are special circumstances that allow for a little 'grace period'. That's why I added in my contract, that late fees will be added at my discretion. Now if this is a dcp who never pays on time, takes total advantage, then it would be a different reply entirely.
JMO
In my experience when I say things like "at my discretion" parents think that it doesn't apply to them and if I try to enforce it with them they feel singled and attacked so I feel across the rule enforcement is the best for me personally.*sigh* I know I'm a soft touch and have lost $$$ because of it. I feel this is a business but a different kind of business. You can't compare it to buying toilet paper. It involves personal lives, and children. It involves working with your heart, what you can afford, and not getting taken advantage of. If this were a case where the parent screws around with paying you all the time, I could see being extra vigilant about collecting what they owe. But it's a parent who is worried about their own child being very sick and I guess I'm the only one on this forum who would be a bit forgiving of that.
I know, I know. Once you give an inch..... And while it's true, I believe there are special circumstances that allow for a little 'grace period'. That's why I added in my contract, that late fees will be added at my discretion. Now if this is a dcp who never pays on time, takes total advantage, then it would be a different reply entirely.JMO
AmyKidsCo 05:52 AM 06-07-2017
I have payments due Thursday, but no fees added until 5pm Friday. For me it's a win-win. I go to the bank Saturdays so giving the parents the "extra" day if they forget doesn't hurt me but looks good to them.
Blackcat31 06:10 AM 06-07-2017
Originally Posted by Josiegirl:
*sigh* I know I'm a soft touch and have lost $$$ because of it. I feel this is a business but a different kind of business. You can't compare it to buying toilet paper. It involves personal lives, and children. It involves working with your heart, what you can afford, and not getting taken advantage of. If this were a case where the parent screws around with paying you all the time, I could see being extra vigilant about collecting what they owe. But it's a parent who is worried about their own child being very sick and I guess I'm the only one on this forum who would be a bit forgiving of that. I know, I know. Once you give an inch..... And while it's true, I believe there are special circumstances that allow for a little 'grace period'. That's why I added in my contract, that late fees will be added at my discretion. Now if this is a dcp who never pays on time, takes total advantage, then it would be a different reply entirely.
JMO
Josie, that is not true. This business IS the same as any other business. I work just as hard and care about "the product" (so to speak) just as much as I did in any other job. Yes, I am working with tiny humans but when I worked as a waitress I am also working with humans. When I worked at as a Sales Rep for a convention center I cared very much for the business, the family that owned/ran it and the customers and clients we served. *sigh* I know I'm a soft touch and have lost $$$ because of it. I feel this is a business but a different kind of business. You can't compare it to buying toilet paper. It involves personal lives, and children. It involves working with your heart, what you can afford, and not getting taken advantage of. If this were a case where the parent screws around with paying you all the time, I could see being extra vigilant about collecting what they owe. But it's a parent who is worried about their own child being very sick and I guess I'm the only one on this forum who would be a bit forgiving of that.
I know, I know. Once you give an inch..... And while it's true, I believe there are special circumstances that allow for a little 'grace period'. That's why I added in my contract, that late fees will be added at my discretion. Now if this is a dcp who never pays on time, takes total advantage, then it would be a different reply entirely.JMO
Just because we are caregivers, doesn't mean we have to let the business end of this job effect the work we do.
The ONLY reason it seems like such a hot topic discussion is because we are the ONLY profession that cares so much but gets paid so little. Doctor's and nurses care for their patients. Many of them have long lasting relationships with their patients. My DD works in hospice... she held a baby as he took his last breathe... she cares alot but her paycheck has nothing to do with how much she cares.
I totally understand that this mom was concerned about her sick child but the provider is concerned about feeding hers. Keeping her bills paid so she can provide for her child....kwim? Was the DCM forgiving of this?
I know I come across on this board as rigid and strict, almost uncaring when it comes to business but the business aspect of this job really has NOTHING to do with the care giving part. It really can be two separate things that don't have to collide with each other every time someone breaks or doesn't follow a rule.
I can post about my super high late fees, my no exception rules and my absolutely do not do X or Y policies but I rarely post about the family I sent a $100 gift card to for Easter this last year because I knew they were struggling at the time and I was able to help. I don't post about the baby I have that will soon lose his father to cancer and how I have been supplying diapers for them (saying they were donated but I really bought them myself) or the little one I have that I know doesn't have much food at home so I make sure to sneak her a second snack before her mom comes to pick her up. There are ALOT of ways that I love and care for the children and families I have in care but I still run a successful and profitable business that has nothing to do with those things. They simply aren't dependent or related in any way in my eyes/approach.
I guess I just wanted to chime in and say that just because I (I can't/won't speak for others) am 100% business doesn't mean I am not understanding, caring or empathetic to my families. $ and
are simply two separate things and neither defines me. It bothers me when others (just in general) think that just because I am strict (business wise) that it means I am not like you or that I don't care. Why does caring have to mean I don't get paid??
Leigh 06:36 AM 06-07-2017
Originally Posted by Blackcat31:
Josie, that is not true. This business IS the same as any other business. I work just as hard and care about "the product" (so to speak) just as much as I did in any other job. Yes, I am working with tiny humans but when I worked as a waitress I am also working with humans. When I worked at as a Sales Rep for a convention center I cared very much for the business, the family that owned/ran it and the customers and clients we served.
Just because we are caregivers, doesn't mean we have to let the business end of this job effect the work we do.
The ONLY reason it seems like such a hot topic discussion is because we are the ONLY profession that cares so much but gets paid so little. Doctor's and nurses care for their patients. Many of them have long lasting relationships with their patients. My DD works in hospice... she held a baby as he took his last breathe... she cares alot but her paycheck has nothing to do with how much she cares.
I totally understand that this mom was concerned about her sick child but the provider is concerned about feeding hers. Keeping her bills paid so she can provide for her child....kwim? Was the DCM forgiving of this?
I know I come across on this board as rigid and strict, almost uncaring when it comes to business but the business aspect of this job really has NOTHING to do with the care giving part. It really can be two separate things that don't have to collide with each other every time someone breaks or doesn't follow a rule.
I can post about my super high late fees, my no exception rules and my absolutely do not do X or Y policies but I rarely post about the family I sent a $100 gift card to for Easter this last year because I knew they were struggling at the time and I was able to help. I don't post about the baby I have that will soon lose his father to cancer and how I have been supplying diapers for them (saying they were donated but I really bought them myself) or the little one I have that I know doesn't have much food at home so I make sure to sneak her a second snack before her mom comes to pick her up. There are ALOT of ways that I love and care for the children and families I have in care but I still run a successful and profitable business that has nothing to do with those things. They simply aren't dependent or related in any way in my eyes/approach.
I guess I just wanted to chime in and say that just because I (I can't/won't speak for others) am 100% business doesn't mean I am not understanding, caring or empathetic to my families. $ and are simply two separate things and neither defines me.
It bothers me when others (just in general) think that just because I am strict (business wise) that it means I am not like you or that I don't care. Why does caring have to mean I don't get paid??
Josie, that is not true. This business IS the same as any other business. I work just as hard and care about "the product" (so to speak) just as much as I did in any other job. Yes, I am working with tiny humans but when I worked as a waitress I am also working with humans. When I worked at as a Sales Rep for a convention center I cared very much for the business, the family that owned/ran it and the customers and clients we served.
Just because we are caregivers, doesn't mean we have to let the business end of this job effect the work we do.
The ONLY reason it seems like such a hot topic discussion is because we are the ONLY profession that cares so much but gets paid so little. Doctor's and nurses care for their patients. Many of them have long lasting relationships with their patients. My DD works in hospice... she held a baby as he took his last breathe... she cares alot but her paycheck has nothing to do with how much she cares.
I totally understand that this mom was concerned about her sick child but the provider is concerned about feeding hers. Keeping her bills paid so she can provide for her child....kwim? Was the DCM forgiving of this?
I know I come across on this board as rigid and strict, almost uncaring when it comes to business but the business aspect of this job really has NOTHING to do with the care giving part. It really can be two separate things that don't have to collide with each other every time someone breaks or doesn't follow a rule.
I can post about my super high late fees, my no exception rules and my absolutely do not do X or Y policies but I rarely post about the family I sent a $100 gift card to for Easter this last year because I knew they were struggling at the time and I was able to help. I don't post about the baby I have that will soon lose his father to cancer and how I have been supplying diapers for them (saying they were donated but I really bought them myself) or the little one I have that I know doesn't have much food at home so I make sure to sneak her a second snack before her mom comes to pick her up. There are ALOT of ways that I love and care for the children and families I have in care but I still run a successful and profitable business that has nothing to do with those things. They simply aren't dependent or related in any way in my eyes/approach.
I guess I just wanted to chime in and say that just because I (I can't/won't speak for others) am 100% business doesn't mean I am not understanding, caring or empathetic to my families. $ and
are simply two separate things and neither defines me. It bothers me when others (just in general) think that just because I am strict (business wise) that it means I am not like you or that I don't care. Why does caring have to mean I don't get paid??
I totally agree with this. In 2017, there are many ways to get payment to me without leaving your house. I might not always take PayPal, but if a parent told me that they didn't want to come over here with a sick child and wanted to get straight home, I'd certainly let them send me money via PayPal. I'd let them pay a little late on Friday by waiting for their spouse to get home so that they could run it over to me then. I'm not inflexible, but these days, there are several ways to get payment to me that don't involve coming to my home. If they WANTED to pay, they would.
Unregistered 08:31 AM 06-07-2017
OP here! So i hadnt said anything yet when she texted me this morning saying she was keeping her child home again, but wanted to know if i wanted her to drop off the check because she felt bad that i hadnt been paid yet. I texted her back saying she could put the check in the mailbox and that although i will let it slide this time, payment is due regardless if child attends on monday as long as im open. And that there is a fee each day its late.
It took her awhile to text back but she basically said sorry, she misread the policy, and that it wouldnt happen again. She dropped it off in my mailbox and im curious to see if she added the money even though i said i would let it slide this time lol
It took her awhile to text back but she basically said sorry, she misread the policy, and that it wouldnt happen again. She dropped it off in my mailbox and im curious to see if she added the money even though i said i would let it slide this time lol
daycarediva 08:39 AM 06-07-2017
Originally Posted by Blackcat31:
Josie, that is not true. This business IS the same as any other business. I work just as hard and care about "the product" (so to speak) just as much as I did in any other job. Yes, I am working with tiny humans but when I worked as a waitress I am also working with humans. When I worked at as a Sales Rep for a convention center I cared very much for the business, the family that owned/ran it and the customers and clients we served.
Just because we are caregivers, doesn't mean we have to let the business end of this job effect the work we do.
The ONLY reason it seems like such a hot topic discussion is because we are the ONLY profession that cares so much but gets paid so little. Doctor's and nurses care for their patients. Many of them have long lasting relationships with their patients. My DD works in hospice... she held a baby as he took his last breathe... she cares alot but her paycheck has nothing to do with how much she cares.
I totally understand that this mom was concerned about her sick child but the provider is concerned about feeding hers. Keeping her bills paid so she can provide for her child....kwim? Was the DCM forgiving of this?
I know I come across on this board as rigid and strict, almost uncaring when it comes to business but the business aspect of this job really has NOTHING to do with the care giving part. It really can be two separate things that don't have to collide with each other every time someone breaks or doesn't follow a rule.
I can post about my super high late fees, my no exception rules and my absolutely do not do X or Y policies but I rarely post about the family I sent a $100 gift card to for Easter this last year because I knew they were struggling at the time and I was able to help. I don't post about the baby I have that will soon lose his father to cancer and how I have been supplying diapers for them (saying they were donated but I really bought them myself) or the little one I have that I know doesn't have much food at home so I make sure to sneak her a second snack before her mom comes to pick her up. There are ALOT of ways that I love and care for the children and families I have in care but I still run a successful and profitable business that has nothing to do with those things. They simply aren't dependent or related in any way in my eyes/approach.
I guess I just wanted to chime in and say that just because I (I can't/won't speak for others) am 100% business doesn't mean I am not understanding, caring or empathetic to my families. $ and are simply two separate things and neither defines me.
It bothers me when others (just in general) think that just because I am strict (business wise) that it means I am not like you or that I don't care. Why does caring have to mean I don't get paid??
Josie, that is not true. This business IS the same as any other business. I work just as hard and care about "the product" (so to speak) just as much as I did in any other job. Yes, I am working with tiny humans but when I worked as a waitress I am also working with humans. When I worked at as a Sales Rep for a convention center I cared very much for the business, the family that owned/ran it and the customers and clients we served.
Just because we are caregivers, doesn't mean we have to let the business end of this job effect the work we do.
The ONLY reason it seems like such a hot topic discussion is because we are the ONLY profession that cares so much but gets paid so little. Doctor's and nurses care for their patients. Many of them have long lasting relationships with their patients. My DD works in hospice... she held a baby as he took his last breathe... she cares alot but her paycheck has nothing to do with how much she cares.
I totally understand that this mom was concerned about her sick child but the provider is concerned about feeding hers. Keeping her bills paid so she can provide for her child....kwim? Was the DCM forgiving of this?
I know I come across on this board as rigid and strict, almost uncaring when it comes to business but the business aspect of this job really has NOTHING to do with the care giving part. It really can be two separate things that don't have to collide with each other every time someone breaks or doesn't follow a rule.
I can post about my super high late fees, my no exception rules and my absolutely do not do X or Y policies but I rarely post about the family I sent a $100 gift card to for Easter this last year because I knew they were struggling at the time and I was able to help. I don't post about the baby I have that will soon lose his father to cancer and how I have been supplying diapers for them (saying they were donated but I really bought them myself) or the little one I have that I know doesn't have much food at home so I make sure to sneak her a second snack before her mom comes to pick her up. There are ALOT of ways that I love and care for the children and families I have in care but I still run a successful and profitable business that has nothing to do with those things. They simply aren't dependent or related in any way in my eyes/approach.
I guess I just wanted to chime in and say that just because I (I can't/won't speak for others) am 100% business doesn't mean I am not understanding, caring or empathetic to my families. $ and
are simply two separate things and neither defines me. It bothers me when others (just in general) think that just because I am strict (business wise) that it means I am not like you or that I don't care. Why does caring have to mean I don't get paid??
I just saw my dd's perinatologist at a car show. He has SEVERAL luxury/sports cars he was displaying. He is the most kind, empathetic, attentive doctor we have ever met. His caring doesn't affect his (massive) paycheck. He still charges my 17yo dd every time he sees her. (But he does slip her parking vouchers, or call her from home on a Friday night to discuss test results, or tell her she's doing great and they've got this).
Crazy Baby 08:48 AM 06-07-2017
Might I suggest using Paypal invoices. This way, you can send an invoice several days before it is due and specify the due date. Also, if they accumulate any late fees, you can edit the invoice to include those.
I find this method might be easier for parents, because they don't have to physically leave their house to drop off a check and they shouldn't have any excuse to not pay on time.
I find this method might be easier for parents, because they don't have to physically leave their house to drop off a check and they shouldn't have any excuse to not pay on time.
Josiegirl 09:06 AM 06-07-2017
Sorry, I didn't mean to imply people here are uncaring, I meant that I was probably the only one who would grant her a grace period of sorts.
Pestle 09:24 AM 06-07-2017
While we're on the subject. . .
Would y'all read and review this email?
Would y'all read and review this email?
I'm updating my policies and fees. Please note the following changes.
Changes take effect Friday, June 30th.
Rates:
-Hourly rate: No longer available on regular days of operation (date nights and weekends are still available)
-Daily rate: $XX
-Weekly rate: $XXX
Payment will now be accepted biweekly only, so I can get everybody on the same schedule and keep better track of payments. Payment is due by DROPOFF every other Friday. You are welcome to pay earlier than that. I will notify you of any fees owed but I will not send notifications for regular payments.
Late payment fee is $15/day, beginning at close on Friday for payments missed at dropoff, and accruing over the weekend (i.e., $15 if you pay after close on Friday; $30 if paid on Saturday; $45 if paid on Sunday; $60 total late charge if not paid until Monday). Children may not be dropped off at the day care if there are outstanding fees. I accept instant payment via Venmo if you are currently paying by cash/check and want to set that up as a backup payment option.
Rates now include diapers and wipes, which I will be providing beginning June 30th. If your child has sensitive skin and you need to send in your own diapers, the rate will still be the same.
You are responsible for being aware of policies, including late fees and paid holidays. Frequent or extremely late payments may result in termination of our contract.
Blackcat31 09:30 AM 06-07-2017
Originally Posted by Josiegirl:
Sorry, I didn't mean to imply people here are uncaring, I meant that I was probably the only one who would grant her a grace period of sorts.
..... immediately after posting I had regrets... I didn't mean to come off as if you didn't "get it" either. I know you do. Sorry, I didn't mean to imply people here are uncaring, I meant that I was probably the only one who would grant her a grace period of sorts.
I also know you have a huge heart and that you ARE one of those providers that does this for love as much as you do it for income. The world needs more folks like you.....
Then maybe I (again not speaking for anyone else) wouldn't have to be so rigid and compartmentalized with business.
because parents would understand how much of our hearts DO go into this business. I in NO way meant to offend you or make you feel badly if that is how I came across.
...and fwiw, I bet many of the providers on this board would have given this parent a grace period too IF she had communicated with OP. Depending on the family specifically I may have as well.
AmyKidsCo 11:40 AM 06-07-2017
Originally Posted by Josiegirl:
Sorry, I didn't mean to imply people here are uncaring, I meant that I was probably the only one who would grant her a grace period of sorts.
My policies have a grace period built in. Payment is due 5PM Thursday and Overdue 5PM Friday. I've accepted payment Monday mornings without charging fees for families that don't forget often. Sorry, I didn't mean to imply people here are uncaring, I meant that I was probably the only one who would grant her a grace period of sorts.
The great thing about family child care is that we can each create policies that work for us. The great thing about this forum is that we can share what policies did/didn't work for us and why. I've added several policies and changed a couple based on what I've read here.
mommyneedsadayoff 03:31 PM 06-07-2017
Originally Posted by Blackcat31:
Josie, that is not true. This business IS the same as any other business. I work just as hard and care about "the product" (so to speak) just as much as I did in any other job. Yes, I am working with tiny humans but when I worked as a waitress I am also working with humans. When I worked at as a Sales Rep for a convention center I cared very much for the business, the family that owned/ran it and the customers and clients we served.
Just because we are caregivers, doesn't mean we have to let the business end of this job effect the work we do.
The ONLY reason it seems like such a hot topic discussion is because we are the ONLY profession that cares so much but gets paid so little. Doctor's and nurses care for their patients. Many of them have long lasting relationships with their patients. My DD works in hospice... she held a baby as he took his last breathe... she cares alot but her paycheck has nothing to do with how much she cares.
I totally understand that this mom was concerned about her sick child but the provider is concerned about feeding hers. Keeping her bills paid so she can provide for her child....kwim? Was the DCM forgiving of this?
I know I come across on this board as rigid and strict, almost uncaring when it comes to business but the business aspect of this job really has NOTHING to do with the care giving part. It really can be two separate things that don't have to collide with each other every time someone breaks or doesn't follow a rule.
I can post about my super high late fees, my no exception rules and my absolutely do not do X or Y policies but I rarely post about the family I sent a $100 gift card to for Easter this last year because I knew they were struggling at the time and I was able to help. I don't post about the baby I have that will soon lose his father to cancer and how I have been supplying diapers for them (saying they were donated but I really bought them myself) or the little one I have that I know doesn't have much food at home so I make sure to sneak her a second snack before her mom comes to pick her up. There are ALOT of ways that I love and care for the children and families I have in care but I still run a successful and profitable business that has nothing to do with those things. They simply aren't dependent or related in any way in my eyes/approach.
I guess I just wanted to chime in and say that just because I (I can't/won't speak for others) am 100% business doesn't mean I am not understanding, caring or empathetic to my families. $ and are simply two separate things and neither defines me.
It bothers me when others (just in general) think that just because I am strict (business wise) that it means I am not like you or that I don't care. Why does caring have to mean I don't get paid??
I got the feels on this postJosie, that is not true. This business IS the same as any other business. I work just as hard and care about "the product" (so to speak) just as much as I did in any other job. Yes, I am working with tiny humans but when I worked as a waitress I am also working with humans. When I worked at as a Sales Rep for a convention center I cared very much for the business, the family that owned/ran it and the customers and clients we served.
Just because we are caregivers, doesn't mean we have to let the business end of this job effect the work we do.
The ONLY reason it seems like such a hot topic discussion is because we are the ONLY profession that cares so much but gets paid so little. Doctor's and nurses care for their patients. Many of them have long lasting relationships with their patients. My DD works in hospice... she held a baby as he took his last breathe... she cares alot but her paycheck has nothing to do with how much she cares.
I totally understand that this mom was concerned about her sick child but the provider is concerned about feeding hers. Keeping her bills paid so she can provide for her child....kwim? Was the DCM forgiving of this?
I know I come across on this board as rigid and strict, almost uncaring when it comes to business but the business aspect of this job really has NOTHING to do with the care giving part. It really can be two separate things that don't have to collide with each other every time someone breaks or doesn't follow a rule.
I can post about my super high late fees, my no exception rules and my absolutely do not do X or Y policies but I rarely post about the family I sent a $100 gift card to for Easter this last year because I knew they were struggling at the time and I was able to help. I don't post about the baby I have that will soon lose his father to cancer and how I have been supplying diapers for them (saying they were donated but I really bought them myself) or the little one I have that I know doesn't have much food at home so I make sure to sneak her a second snack before her mom comes to pick her up. There are ALOT of ways that I love and care for the children and families I have in care but I still run a successful and profitable business that has nothing to do with those things. They simply aren't dependent or related in any way in my eyes/approach.
I guess I just wanted to chime in and say that just because I (I can't/won't speak for others) am 100% business doesn't mean I am not understanding, caring or empathetic to my families. $ and
are simply two separate things and neither defines me. It bothers me when others (just in general) think that just because I am strict (business wise) that it means I am not like you or that I don't care. Why does caring have to mean I don't get paid??
Josie is awesome too and I know her intent was not say we don't care, but if I could share this post a million times, I would. We care so much for these kids and it sucks that money makes it so much more complicated. I got burned by a fried of 20 years just recently. It hurt my heart. Not because of the money, but because of the value that was placed on me by someone I truly care about. It is a personal job, but there is a reason we have to make the personal so separate from the business. It is human nature to feel slighted when given a huge responsibility, yet no value. Value can be money or many other things, but in this business, it IS personal. The only way to protect yourself is to make the business override the personal.
Josiegirl 03:58 PM 06-07-2017
I get it. And sometimes I don't say things the right way, even face to face(it's worse with mere words). The way it came out of me this a.m. wasn't very nice and for that I apologize. Of course, every situation is unique and I tend to give more help to a family who I feel deserves the help versus one who has taken advantage, etc. But I also tend to let myself be a doormat lots of times, then end up kicking myself later.
I've never been very good at the business end of this.
I've never been very good at the business end of this.
LysesKids 05:17 PM 06-07-2017
Originally Posted by AmyKidsCo:
My policies have a grace period built in. Payment is due 5PM Thursday and Overdue 5PM Friday. I've accepted payment Monday mornings without charging fees for families that don't forget often.
The great thing about family child care is that we can each create policies that work for us. The great thing about this forum is that we can share what policies did/didn't work for us and why. I've added several policies and changed a couple based on what I've read here.
I totally get the grace period, I offer one but only in cases of illness (most of my families drive 30+ minutes to me). Payday for me was last Thursday (monthly pay); I had one family still out from a virus that little got a week ago Saturday & thankfully they had paid a week early so it didn't matter (the kid ended up being out until today because parents got it after little was getting better), however another baby came down ill last Wednesday night... I let it slide until last Friday and even then only dad came by with my $$ and Apologized - mom came down with the stomach issue also so little is out again. My families have never been late which is why I allowed it.My policies have a grace period built in. Payment is due 5PM Thursday and Overdue 5PM Friday. I've accepted payment Monday mornings without charging fees for families that don't forget often.
The great thing about family child care is that we can each create policies that work for us. The great thing about this forum is that we can share what policies did/didn't work for us and why. I've added several policies and changed a couple based on what I've read here.