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Old 12-03-2018, 02:13 PM
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Default Good Reviews That Backfire?

Have you ever had good online reviews that seem like they backfire on you? I changed how I advertise for this school year. I've felt like I get more "different" families than ever before, and I wonder if it's from the positive reviews.

Like, two reviewers said that I am so safe. Then I got my first suspicious, nervous family. A couple of reviews said that I was so kind. But then I got families that are hard to communicate with about their children's problems, and I get the feeling that the children might have been shown the door in their previous daycares.

So if my reviews say that I am so kind am I going to get kids that try my patience? If my reviews say that I feed healthy food am I going to attract health nuts? If my reviews say that I give kids individual attention, am I going to attract special snowflakes?

Last edited by Michael; 12-03-2018 at 03:06 PM.
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Old 12-03-2018, 03:36 PM
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MarinaVanessa MarinaVanessa is offline
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I totally get it. I had one family leave a review that said that they loved how flexible I was ... see where this is going?
The family started questioning my policies, paid late, picked up late, didn't come and then asked for a discount etc.
Yeah, I'm flexible, on certain things! And please ask before just assuming that I'll be fine with it!
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Old 12-03-2018, 03:54 PM
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Damn it, now you've got me questioning the review I left my daycare that says they have been accommodating with schedule changes!
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Old 12-04-2018, 07:33 AM
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Quote:
Originally Posted by happymom View Post
Damn it, now you've got me questioning the review I left my daycare that says they have been accommodating with schedule changes!
Donít worry, daycares will always end up meeting people who are super frustrating. Daycares can turn away difficult customers but they canít change the reviews they get. So keep being honest!

... on the other hand itís so funny to imagine what kind of person theyíll get as a result of that review
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Old 12-04-2018, 07:43 AM
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It never crossed my mind that a specific word or phrase attracted certain clients or not. WHY or HOW they got got my contact info is usually irrelevant to me as ALL inquires go through the same filtering process so it's never something I've ever thought about. Interesting thought process though......
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Old 12-04-2018, 07:51 AM
happymom happymom is online now
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... on the other hand itís so funny to imagine what kind of person theyíll get as a result of that review
Right? My definition of accommodating is probably different than someone else's anyway. It's just funny, I never thought about how saying something good about a company could be seen as a negative when it comes to reviews. I can definitely see it in this case though!
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Old 12-04-2018, 08:05 AM
BrynleeJean BrynleeJean is offline
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I love this point though i really don't think that the parents think that much into the reviews as we do. I think they look more at the star rating and negative reviews like most at a product. But the one about attracting a "special snowflake" is worry some, but worry some in any home childcare I feel.
I just put my info up for review on the web so nothing yet and I've already attracted those special snowflakes and boundary pushers.
So what Im saying is I think that the ratings can only help your roster. Maybe it just means more filtering through applicants needs to be don't with these reviews in mind to make sure you don't have one of these families enrolling ??
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Old 12-04-2018, 09:04 AM
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I think yes some parents could/would misinterpret and stipulate over positive reviews, but thankfully we do get to figure them out during interview and we can clear all that up before they enroll.
location, pricing and negative reviews are the main things parents around here look for
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