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Daycare Center and Family Home Forum Daycare Center and Family Home owners, Directors, Operators and Assistants should post and ask questions here. |
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#1
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Question About Payment
When you ladies require a deposit, is it refundable or do you use it towards the last 2 weeks of care or how do apply it in your contract?
I had a family that was going to start next Monday for 3 days a week. Originally they were going to start this past Monday but decided to push it back. She came and signed the contract and paid the first weeks worth of care because they pushed back his start date by a week. (I don’t require a deposit) she just wrote me today and said that her husbands work schedule changed and now no longer needs care but will need her money back. The contract states I need a 2 week notice but she also didn’t start care. So part of me feel like I held out for this spot for over 2 weeks and that I shouldn’t refund her money but then i also didn’t provide services. What would you ladies say or do? I’m learning as I go along so I will now implement a nonredunadbke deposit that will be used towards the first week of care to hold their spot. |
#2
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I don’t have a written deposit policy really.
I do have it written that a registration fee of so much is due upon enrollment and that is nonrefundable and I would t refund in this situation either because I use it for supplies for the child coming and id have likely bought those supplies already. And I also ask for tuition the Friday before enrollment. Non refundable just like if the kids were sick all week or parents took a last minute vacation and didn’t give me a heads up. This is my lively hood and I try to make it as stable as possible I say don’t refund and just say I’m sorry my policy says two weeks notice after signing my contract is due. This spot was held for your child. I’ll waive that last week but will not be refunding this week of tuition as I now have to fill this spot on such short notice. |
#3
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I don't call it a deposit. I call it a fee. Deposit implies that they can get it back.
My two-week security fee is non-refundable, once I get it I don't give it back unless either myself or the client terminates care within the trial period and has already paid me for services rendered or if the started as full-time and moved down to part-time and then gave a proper 2 week notice and didn't owe me money so that when I applied the two week fee there was money leftover. The two week security fee is applied towards their final 2 weeks of care first, then if anything is left and money is owed it goes towards that. Any remaining money owed is still due and any extra money leftover is returned via mailed check after the child's last day of care. Does your contract have a trial period clause that says any party can terminate with no notice during this time? If it does I'd return the money because you haven't rendered care yet and she's within her legal limits ... unless ... Your contract say fees are non-refundable then you don't have to refund them. |
#4
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Everybody does it differently but here's everything in my handbook that talks about the two-week security fee and tuition fees in general.
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#6
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She signed the contract. That's when policies go into effect not the first day of attendance. |
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#8
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Buuuuut..... If you have the room, then I would provide the services however, I'd make sure she understands that you require a 2 week notice of withdrawal if she wants to go that route. (Just make sure you get the money for the two weeks before allowing him to come for the week ) |
#9
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Oh man that is gonna be an awkward situation. I bet they are late picking the kid up that week.
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#11
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They have to pay for their first period of care to be signed up. So it's going towards that first week/twoweeks/month of care. It depends on what their pay periods are. I charge for care in advance, from one pay day to the next for the parents. I just set kidkare up to auto invoice.
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#12
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Oh geez, what a pain this person is. Be glad you're not keeping her. If she wants to use that 1 week, then hold her to the 2 week notice and therefore not only is she paying fo the 1 week that she already did, then she owes for the 2nd week too. She's only telling you that so you say, ok, I'll give you your money back.
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#13
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I refuse to play that game no matter how badly I need the income and will always stand by my policies no matter what the possible fall out. |
#14
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I would probably say that waiving the two week notice in lieu of one weeks payment was your way of compromise since they had not started yet, yet you have held a spot for X weeks. If they would like to start on Monday, as planned, then payment for the second week will also be required. Payment of $$$ will be due at drop off on Monday morning and Sam's last day of care will be Nov. 2.
I dont really hold spots, so when a parent starts, they would pay the first and last week, which are used for when they start and end care. When they say they are ending care, their last week is already paid for, so it's kind of a happy ending bc they dont have to write that last check, because they already did months ago. |
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My wording:
A $360 fee is required upon enrollment. This start up fee will be used to purchase items required for enrollment and the remaining balance will be applied to the last two weeks of care upon termination of the agreement as long as a full two-week (14 business days) written notice is given, no outstanding balance is due and the policies outlined in this handbook are upheld. If you change your mind about your child attending before the enrollment start date, this fee will not be refunded. No partial or prorated refunds will be made at any time. |
#16
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wow what a crazy lady!! Why would you even want to send your kid?? It is clearly an awkward situation!
My contract states that the deposit is applied towards the last two weeks of care once the child has started. If for any reason care does not start at the set upon date the deposit will not be refunded. Basically the deposit holds the space and only goes towards the last two weeks when they start. If they don’t start I keep the money. I also only hold spots that are not open yet. |
Tags |
deposit - forfeited, deposit - won't refund, deposit agreement, deposit policy, deposit refund, deposits |
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