My Cats Again, UGH

[daycare]

So I posted in another section about DCK that is very sick right now. I felt that the dcm was with holding information, I asked for a doc dignosis and I got a very vague note from the doc. I then demanded an information exchange form with the doc and turns out I was right. Kid is very sick. I don't want to go far into detail on that.

Well I confront DCP, they were clearly holding back this information. now they are turning the tables and are saying the reason dck is this sick is because dck is allergic to my cats.

they want to end contract right now on the spot and are demanding full refund, plus return deposit. they pay monthly, so they are paid until feb. 1.
I do NOT have anything regarding this type of matter in my PHB.

I told dcp to get me a doc note stating that an allergy test had been conducted and a diagnosis that states the child is allergic and I will comply.

any other advise on this? I am soooooo fuming mad right now.

this is now the third time parents have tried to blame my cats and not once was it my cats. I guess only children in CA in my area have cat allergies...

Any advice or other thoughts on this would be great....thanks in advance for your help.

[earlystart]

I thought you were going to complain about your cats. Right now my senior cat keeps peeing in the kitchen and I was going to relate to you, heh. But anyway, if they produce a doctor's note then I would refund the unused days until Feb 1, but I wouldn't refund the deposit - for example if you have a 2 week deposit that goes towards the last 2 weeks of care. That deposit is there to ensure you get 2 weeks of tuition while looking for another child to replace them, and it's up to them if they want to attend during that time. Basically, I would treat it as any other family leaving the program, whatever your requirements of giving notice is. They knew of the cat before they started, it's not your fault, you don't owe them special treatment.

[Kabob]

Did they know you had cats before they enrolled?

I smell a liar here...they probably want to skip out on paying for their notice period.

Even if a child here were to develop allergies to my cats and was pulled immediately, I'd still expect payment. Like any service, I can't help unforeseen circumstances and still need to get paid for holding the spot. All my parents know I have pets and know their kids are exposed despite diligent cleaning to pet fur and dander. They also know of my no refund policy.

You are too nice! I would've just told them that I sympathize with having a sick child, but they elected to utilize the spot despite the presence of cats and therefore they still need to pay for the term notice period. Tough situation...

[daycarediva]

Originally Posted by Kabob

Did they know you had cats before they enrolled?

I smell a liar here...they probably want to skip out on paying for their notice period.

Even if a child here were to develop allergies to my cats and was pulled immediately, I'd still expect payment. Like any service, I can't help unforeseen circumstances and still need to get paid for holding the spot. All my parents know I have pets and know their kids are exposed despite diligent cleaning to pet fur and dander. They also know of my no refund policy.

You are too nice! I would've just told them that I sympathize with having a sick child, but they elected to utilize the spot despite the presence of cats and therefore they still need to pay for the term notice period. Tough situation...

I responded on the other thread and I 100% agree with this, the bolded especially.

[daycare]

Originally Posted by Kabob

Did they know you had cats before they enrolled?

I smell a liar here...they probably want to skip out on paying for their notice period.

Even if a child here were to develop allergies to my cats and was pulled immediately, I'd still expect payment. Like any service, I can't help unforeseen circumstances and still need to get paid for holding the spot. All my parents know I have pets and know their kids are exposed despite diligent cleaning to pet fur and dander. They also know of my no refund policy.

You are too nice! I would've just told them that I sympathize with having a sick child, but they elected to utilize the spot despite the presence of cats and therefore they still need to pay for the term notice period. Tough situation...

yes they knew about the cats at the time of enrolling. in fact they were playing with them at the time of interviewing. DCK has been with me since August and started getting sick in late Oct........I have been demanding doc notes of diagnosis and I keep getting told POSSIBLY allergies or asthma, but its very vague. Then I finally said NO I want to know why kid has been sick this long and I want to see a doc note by the end of business today. BAM....nothing that I was being told. kis is super sick...

I think they smell me going to term on the spot WITHOUT refund so they are pulling this....I could be wrong but that is what it feels like.

[Febby]

A while back, we had a parent complain that the scent of the air freshener in one of our classroom was causing her child to have asthma. She wanted us to change the scent and also wanted a full refund for the last two months! We told her that we would change the scent if she provided a doctor's note stating the it was causing the asthma, but we weren't giving her a refund. She stayed for a while, but did eventually leave over other "issues"

[Kabob]

Originally Posted by daycare

yes they knew about the cats at the time of enrolling. in fact they were playing with them at the time of interviewing. DCK has been with me since August and started getting sick in late Oct........I have been demanding doc notes of diagnosis and I keep getting told POSSIBLY allergies or asthma, but its very vague. Then I finally said NO I want to know why kid has been sick this long and I want to see a doc note by the end of business today. BAM....nothing that I was being told. kis is super sick...

I think they smell me going to term on the spot WITHOUT refund so they are pulling this....I could be wrong but that is what it feels like.

Well then I would tell them tough luck coconut as they sound like they want out...I mean, if they weren't concerned enough about their child's health to leave or go to the doctor back in October, then why the sudden rush now?

It's your decision, but mean little old me would tell them that while I understand their frustration, they agreed to my no refund policy and my 2 week notice policy. Therefore, while their child is not required to attend, I still require payment.

[VTMom]

Yeah, sounds like they realize the gig is up and you're onto them. Time for the next sucker...I mean daycare provider. I would follow your contract as written for anyone wanting to withdraw.

If they continue to fight it, get the documentation of allergy testing and the resulting cat allergy diagnosis, as well as the date. If this alleged testing was done a while ago, obviously they weren't overly concerned about it until you found out the truth. Contract still prevails in my opinion.

[Blackcat31]

Originally Posted by daycare

So I posted in another section about DCK that is very sick right now. I felt that the dcm was with holding information, I asked for a doc dignosis and I got a very vague note from the doc. I then demanded an information exchange form with the doc and turns out I was right. Kid is very sick. I don't want to go far into detail on that.

Well I confront DCP, they were clearly holding back this information. now they are turning the tables and are saying the reason dck is this sick is because dck is allergic to my cats.

they want to end contract right now on the spot and are demanding full refund, plus return deposit. they pay monthly, so they are paid until feb. 1.
I do NOT have anything regarding this type of matter in my PHB.

I told dcp to get me a doc note stating that an allergy test had been conducted and a diagnosis that states the child is allergic and I will comply.

any other advise on this? I am soooooo fuming mad right now.

this is now the third time parents have tried to blame my cats and not once was it my cats. I guess only children in CA in my area have cat allergies...

Any advice or other thoughts on this would be great....thanks in advance for your help.

I would give them two options:

Produce detailed documentation from the child's doctor that DCK does in fact have an allergy to cats (severe enough to make attendance impossible) and that the allergy is NEW

OR

Not get any type of refund.

That is the only conversation I would have with them.
I would also require this documentation within 10 days.

[TheGoodLife]

Originally Posted by Blackcat31

I would also require this documentation within 10 days.

Just curious on why the 10 days? If it were indeed a situation they have already had confirmed (which is what DCM is claiming), shouldn't they already have the testing done and just need to supply the documentation? I'd think it would be appropriate to give them a few business days so their doctor had time to write a letter- say by Tuesday next week? Again, just curious I am always skeptical when people try to get out of paying money they are responsible for

[Blackcat31]

Originally Posted by TheGoodLife

Just curious on why the 10 days? If it were indeed a situation they have already had confirmed (which is what DCM is claiming), shouldn't they already have the testing done and just need to supply the documentation? I'd think it would be appropriate to give them a few business days so their doctor had time to write a letter- say by Tuesday next week? Again, just curious I am always skeptical when people try to get out of paying money they are responsible for

I've see people go from doctor to doctor until they find one that will simply write what they want.

If you put a time limit on it, I think it can curtail anyone from going that route.

[daycare]

Originally Posted by Blackcat31

I've see people go from doctor to doctor until they find one that will simply write what they want.

If you put a time limit on it, I think it can curtail anyone from going that route.

awesome idea BC.... one of the things going on right now is that the child is too young for an allergy test. It helps having my hubby in on this as he is well educated in this field. My husband told them they will need to seek a specialist and get the test done by blood as this is the only option for this age and even still it will not come back with 100% accurate results due to the fact that dcks immune system is still building.

I am going to email dcm now and tell her exactly what you suggested.

thanks everyone for all of your input and ideas......got lots to do

[Shell]

Wow! Sorry you are dealing with this. Keep us posted, and agree this parent is up to something... Just not sure what .

[TheGoodLife]

Originally Posted by Blackcat31

I've see people go from doctor to doctor until they find one that will simply write what they want.

If you put a time limit on it, I think it can curtail anyone from going that route.

Yes, I totally agree- I was asking why you would give so much time if they are saying it's the cats' fault the child is sick, therefore asking for a refund and to get out of the notice, shouldn't they already have the testing to back that up and not need as much time? They should just need the time to pick up a note from the doctor who determined the child is severely allergic to the cats, as claimed.