If a parent wants to pick up extra working hours outside their contracted daycare hours what would you do? how to handle it?

the first few times I allowed it until it started to be come habitual. So I found my backbone and spoke up and said they needed to stay with in contracted hours. they thought that since I am here and open anyway that it was no big deal. I had to again explain that they choose their contracted hours when they signed up etc. Now I feel like a jerk because the mom said I guess I cant pick up extra hours anymore.

Did I do the right thing? or am I a jerk now?

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