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Daycare Center and Family Home Forum>Stood Up For An Interview..
knoxmomof2 01:20 PM 09-04-2016
Hi ladies! I've only been in child care for 4 years. I only care for 4, so I'm license exempt in my state. I've had long-term clients, so I've had to do very few interviews. I had an interview set for 12:15 today... and they "no call, no showed" on me.
I've had 2 times that something like this happened in the past. 1) The guy called hours later, rescheduled for the next night. Interviewed, hired me to begin care that week. 9 months later, I dropped him for repeatedly having issues with getting paid (that was before I started requiring advance pay). Time 2) Mom moves interview back 3 times in the same night. Is very nosy and rude about issues that are none of a daycare parents' concern. The child comes 1 day, she picks up late and sits on my couch chatting about getting fired. So.... Both bad experiences.......
No word yet. What is your policy if someone does this and then calls later to apologize/ reschedule?
Thanks in advance ☺️
I've had 2 times that something like this happened in the past. 1) The guy called hours later, rescheduled for the next night. Interviewed, hired me to begin care that week. 9 months later, I dropped him for repeatedly having issues with getting paid (that was before I started requiring advance pay). Time 2) Mom moves interview back 3 times in the same night. Is very nosy and rude about issues that are none of a daycare parents' concern. The child comes 1 day, she picks up late and sits on my couch chatting about getting fired. So.... Both bad experiences.......
No word yet. What is your policy if someone does this and then calls later to apologize/ reschedule?
Thanks in advance ☺️
KiwiKids 01:28 PM 09-04-2016
Short of an emergency, I wouldn't allow them to reschedule. I can understand needing to move the interview, things happen especially with little kids. I can't understand being a no show and no call though unless there was an emergency.
Leigh 03:55 PM 09-04-2016
I no longer reschedule no shows. If someone contacts me in advance to reschedule, I will. If they no show, they don't get a second chance. I had one woman, last summer, who showed up 75 minutes after our interview time. I wasn't home, but she was cussing out my husband that I wasn't home for her because she needed her kids to start the next day at my daycare. It wasn't HER fault that she was late-she was cell phone shopping! My husband called after the second time she stopped at our home, and asked what to say to her. I told him to tell her that I wasn't home, wouldn't be home soon, and don't reschedule no shows. A few Facebook messages from her, and she finally gave up.
Josiegirl 05:01 PM 09-04-2016
Usually no shows no calls result in never hearing from them again. That is probably a good thing, because like others said, there isn't a good reason unless it's an emergency. They could always call to apologize.
I figure if they want to be rude like that, then it will really show up once they've become your dcps. Scheduling an interview takes time out of your day, prepping, cleaning, getting your paperwork in order, sitting there over-thinking everything(if you're anything like me), waiting for them to show up. No 2nd chance here unless an emergency happened.
I figure if they want to be rude like that, then it will really show up once they've become your dcps. Scheduling an interview takes time out of your day, prepping, cleaning, getting your paperwork in order, sitting there over-thinking everything(if you're anything like me), waiting for them to show up. No 2nd chance here unless an emergency happened.
Josiegirl 05:04 PM 09-04-2016
After reading all that people post here, I shake my head and wonder where on earth do these entitled people come from?? Not you guys 
but people like the ones who yell because they're 75 minutes late but you should be putting your life on hold for THEM??!!
but people like the ones who yell because they're 75 minutes late but you should be putting your life on hold for THEM??!!
Mike 05:32 PM 09-04-2016
I've learned how important first impressions are in my other businesses, so when I start daycare, if an interview is missed without a good reason, bye bye.
LysesKids 05:50 PM 09-04-2016
I actually have it in my scheduling and interview questions, that if you no show, no call, unless you went into labor, you loose your chance to get a spot; I do babies only & I have had parents blow me off because shopping at the Mall was more important... UMMM NO it's not And my policies clearly state I don't work weekends lol ( nope not even for interviews)
lovemydaycare0912 06:00 PM 09-04-2016
Well on Thursday someone stood me up as well. I had messaged her to confirm, and she never responded to me either. I don't reschedule anymore. Their loss. If you cant call me to let me know you can't make it, then I don't want you as a client. Communication is number 1 for me.
knoxmomof2 06:18 AM 09-05-2016
Originally Posted by Josiegirl:
sitting there over-thinking everything(if you're anything like me), waiting for them to show up.
Yep, that's me! I finally just started lunch for my family and quit checking the driveway....sitting there over-thinking everything(if you're anything like me), waiting for them to show up.
knoxmomof2 06:26 AM 09-05-2016
Thanks for the responses. I was honestly surprised at this one because I looked her up online and she does photography on the side. I assumed that she, of all people, would be a good client to have in general. Here's hoping Karma gives her 10 "no call, no shows" in return! 
I'll definitely be following everyone's advice on this matter. The "nice" thing about the bad things that happen to me in this business is that it's a lesson I won't forget in the future. DH is in management for a pizza place and he said what you all said if he had the same happen with an applicant. I asked what if there had been a car accident and he said that if they contacted him again and requested another interview that he would require an accident report in order to give them anorher chance Anyone here done that? Haha...
I'll definitely be following everyone's advice on this matter. The "nice" thing about the bad things that happen to me in this business is that it's a lesson I won't forget in the future. DH is in management for a pizza place and he said what you all said if he had the same happen with an applicant. I asked what if there had been a car accident and he said that if they contacted him again and requested another interview that he would require an accident report in order to give them anorher chance
Anyone here done that? Haha...
childcaremom 06:28 AM 09-05-2016
I'm much like the others. If someone is a no show, I will not reschedule.
If they let me know ahead of time that something has come up, then I will probably reschedule.
I look at showing up (actually physically showing up) and being on time, as the first indicator of whether or not a family will be a good client. No shows = forget it. Late (and this would be more than 15 mins late) = probably not unless the interview goes really well. Early (and this is more than 15 mins early) = better than being late but still a red flag for me.
If they let me know ahead of time that something has come up, then I will probably reschedule.
I look at showing up (actually physically showing up) and being on time, as the first indicator of whether or not a family will be a good client. No shows = forget it. Late (and this would be more than 15 mins late) = probably not unless the interview goes really well. Early (and this is more than 15 mins early) = better than being late but still a red flag for me.
284878 08:41 AM 09-05-2016
I keep a call log with name, number, date and notes on communication that we have. I mark down if they are a no show or early or late for a interview. Then if they call again, I can note that and not make the same mistake. At first I was going to delete some of the older callers but then I got a repeat caller, that seems to call every so many months.
Most of the time, I will confirm the day before and give them some directions on how to find my house that you can not find online or with a gps. It seems that lately, I have been busy and just give the details during the call.
While one caller, this summer, called at the begin of the week, we talked, I gave her a quote and ended the call. Friday I was closed and having a sale, she called again asking to come meet, I had her just come right out, since it was raining and I had no customers. We interviewed and she wanted papers to enroll, they left. I got a call a few days later, she wanted to come out a complete the paperwork, so we set up a time. I got the rest of the paperwork printed and personalized, got the house tided and waited and waited. At some point, I texted asking if they were coming, they responded that they no longer need care for the summer but would be calling me to start in the fall.
Um no, no shows do not get to sign, it is not worth my time.
Most of the time, I will confirm the day before and give them some directions on how to find my house that you can not find online or with a gps. It seems that lately, I have been busy and just give the details during the call.
While one caller, this summer, called at the begin of the week, we talked, I gave her a quote and ended the call. Friday I was closed and having a sale, she called again asking to come meet, I had her just come right out, since it was raining and I had no customers. We interviewed and she wanted papers to enroll, they left. I got a call a few days later, she wanted to come out a complete the paperwork, so we set up a time. I got the rest of the paperwork printed and personalized, got the house tided and waited and waited. At some point, I texted asking if they were coming, they responded that they no longer need care for the summer but would be calling me to start in the fall.
Um no, no shows do not get to sign, it is not worth my time.
284878 08:56 AM 09-05-2016
Originally Posted by childcaremom:
I'm much like the others. If someone is a no show, I will not reschedule.
If they let me know ahead of time that something has come up, then I will probably reschedule.
I look at showing up (actually physically showing up) and being on time, as the first indicator of whether or not a family will be a good client. No shows = forget it. Late (and this would be more than 15 mins late) = probably not unless the interview goes really well. Early (and this is more than 15 mins early) = better than being late but still a red flag for me.
I had a family show up 20 minutes early, I did not have time to freshen up and unwind after the last family left. Which for me means, I was unable to make a good first impression.I'm much like the others. If someone is a no show, I will not reschedule.
If they let me know ahead of time that something has come up, then I will probably reschedule.
I look at showing up (actually physically showing up) and being on time, as the first indicator of whether or not a family will be a good client. No shows = forget it. Late (and this would be more than 15 mins late) = probably not unless the interview goes really well. Early (and this is more than 15 mins early) = better than being late but still a red flag for me.
LysesKids 08:26 AM 09-06-2016
Originally Posted by knoxmomof2:
Yep, that's me! I finally just started lunch for my family and quit checking the driveway....
Why did you schedule the interview at lunchtime & just before nap... I would think that would be the worst time to have someone over because the kids are hungry & cranky lol. I always do my interviews after 6pm so I don't have to fuss with the babies at the same time. Most of my families live in Knox even though I am in BlountYep, that's me! I finally just started lunch for my family and quit checking the driveway....
LysesKids 08:30 AM 09-06-2016
Originally Posted by knoxmomof2:
Thanks for the responses. I was honestly surprised at this one because I looked her up online and she does photography on the side. I assumed that she, of all people, would be a good client to have in general. Here's hoping Karma gives her 10 "no call, no shows" in return!
I'll definitely be following everyone's advice on this matter. The "nice" thing about the bad things that happen to me in this business is that it's a lesson I won't forget in the future. DH is in management for a pizza place and he said what you all said if he had the same happen with an applicant. I asked what if there had been a car accident and he said that if they contacted him again and requested another interview that he would require an accident report in order to give them anorher chance Anyone here done that? Haha...
I actually do know once why a parent was late for an interview... an accident on Pellissippi; Rush hr is hell on that & Alcoa & I had regular parents texting me telling me why they would be late for pick up... bad tie ups here are verifiableThanks for the responses. I was honestly surprised at this one because I looked her up online and she does photography on the side. I assumed that she, of all people, would be a good client to have in general. Here's hoping Karma gives her 10 "no call, no shows" in return!
I'll definitely be following everyone's advice on this matter. The "nice" thing about the bad things that happen to me in this business is that it's a lesson I won't forget in the future. DH is in management for a pizza place and he said what you all said if he had the same happen with an applicant. I asked what if there had been a car accident and he said that if they contacted him again and requested another interview that he would require an accident report in order to give them anorher chance
Anyone here done that? Haha...
EntropyControlSpecialist 11:23 AM 09-06-2016
I only reschedule for extenuating circumstances. I NEVER reschedule a no call, no show anymore. Every time I did they would either do it a second time OR they would become a horrible client who couldn't/didn't want to follow policies. 
bklsmum 01:08 PM 09-06-2016
If people communicate before hand I will reschedule but not a no call/no show. I am a firm believer that when people show you who they are you should believe them.
Baby Beluga 01:44 PM 09-06-2016
I'm a late poster, but I do agree with those above. If someone no call/no shows then I won't reschedule them. If someone is late or needs to reschedule for a legitimate reason I am happy to accommodate.
I will say though I have never had a successful provider/parent relationship with anyone who has rescheduled - even with a valid reason.
I will say though I have never had a successful provider/parent relationship with anyone who has rescheduled - even with a valid reason.
galaxy 02:20 PM 09-06-2016
I don't reschedule no call/shows. They have 15 min to arrive or call with whatever emergency it is or I move on with my evening. If they arrive after that 15 min window I tell them sorry, my family time is important and we need to reschedule. If they call the next day I tell them the spot is no longer available. 90% of the time if they are stuck in traffic or got lost finding my house they call and I'll push the interview back.
The ability to communicate what is going on and arriving on time is very important and I note it during my interview. If they can't make it at 5:45 how can I expect them to make it to a 5:30 pick up time?
The ability to communicate what is going on and arriving on time is very important and I note it during my interview. If they can't make it at 5:45 how can I expect them to make it to a 5:30 pick up time?
Nisaryn 11:00 PM 09-12-2016
Originally Posted by LysesKids:
I actually do know once why a parent was late for an interview... an accident on Pellissippi; Rush hr is hell on that & Alcoa & I had regular parents texting me telling me why they would be late for pick up... bad tie ups here are verifiable
I'm sorry to butt in here but you guys have NO idea how happy its making me to read these! I'm from Knoxville originally, used to live at the Steeple Chase apartments on Central Ave. Pike near Sterchi Elementary. I moved to San Diego, CA with my husband after he joined the military...its been TWO YEARS and I SO VERY MUCH MISS TENNESSEE! I kept picturing all the places in my head and daydreaming about the fall rains that probably hitting ya'll about now. This all just put a smile on my face...I miss the mountains.I actually do know once why a parent was late for an interview... an accident on Pellissippi; Rush hr is hell on that & Alcoa & I had regular parents texting me telling me why they would be late for pick up... bad tie ups here are verifiable
LysesKids 03:54 AM 09-13-2016
Originally Posted by Nisaryn:
I'm sorry to butt in here but you guys have NO idea how happy its making me to read these! I'm from Knoxville originally, used to live at the Steeple Chase apartments on Central Ave. Pike near Sterchi Elementary. I moved to San Diego, CA with my husband after he joined the military...its been TWO YEARS and I SO VERY MUCH MISS TENNESSEE! I kept picturing all the places in my head and daydreaming about the fall rains that probably hitting ya'll about now. This all just put a smile on my face...I miss the mountains.
Keep wishing for the rains because except for one short spurt the other night we are so dry the grass is dying over here. I have never had my rain barrels not filled at least part of a summer. And do you still miss Ragweed season lol... it's a doozy this yearI'm sorry to butt in here but you guys have NO idea how happy its making me to read these! I'm from Knoxville originally, used to live at the Steeple Chase apartments on Central Ave. Pike near Sterchi Elementary. I moved to San Diego, CA with my husband after he joined the military...its been TWO YEARS and I SO VERY MUCH MISS TENNESSEE! I kept picturing all the places in my head and daydreaming about the fall rains that probably hitting ya'll about now. This all just put a smile on my face...I miss the mountains.
MissAnn 04:30 AM 09-13-2016
I had a mom who was a no-show for three scheduled interviews. The fourth time she called I told her that just as she needed someone she could rely on… I also needed someone I could rely on and that so far she had not shown me that. I told her this was a poor fit. She screamed at me about ruining her life and I don't know what else… So I said "have a nice day"…click.
Leigh 06:31 AM 09-13-2016
Originally Posted by MissAnn:
I had a mom who was a no-show for three scheduled interviews. The fourth time she called I told her that just as she needed someone she could rely on… I also needed someone I could rely on and that so far she had not shown me that. I told her this was a poor fit. She screamed at me about ruining her life and I don't know what else… So I said "have a nice day"…click.
How COULD you do that to her? I had a mom who was a no-show for three scheduled interviews. The fourth time she called I told her that just as she needed someone she could rely on… I also needed someone I could rely on and that so far she had not shown me that. I told her this was a poor fit. She screamed at me about ruining her life and I don't know what else… So I said "have a nice day"…click.
Last week, I rearranged my schedule for someone to interview with me (on a day I had off). It was a PITA, but they were desperate to start on Monday. Interview went great, they said they were starting Monday. Childcare assistance already assigned to me. They never showed. I don't get people at all.
thrivingchildcarecom 10:24 AM 09-13-2016
I think you are figuring this out for yourself. Usually, if they start out being a problem, they remain a problem.
Another thing I do is to text the parents an appointment reminder the morning of the appointment. That way if they want to reschedule, cancel or think they might be late they can reply to the text and not keep me waiting.
Maybe think about asking a few more questions during your 1st telephone contact. But then go with your gut. If it doesn't seem right pass the problem on to someone else.
Another thing I do is to text the parents an appointment reminder the morning of the appointment. That way if they want to reschedule, cancel or think they might be late they can reply to the text and not keep me waiting.
Maybe think about asking a few more questions during your 1st telephone contact. But then go with your gut. If it doesn't seem right pass the problem on to someone else.