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lovemy3littles 09:42 AM 03-09-2016
I am not good with confrontation and standing up for myself. With that being said, I have a daycare family that signed up with me last July. I provided them a discount as their child wasn't going to be with me full day. They are contracted for pick-up between 3-4. In the beginning, they were picking him up between 12-2 each day. I'm noticing lately that he is now not getting picked up until close to 5pm, as Dad is going home after work and "doing his own things" before coming to pick up the child. I have allowed this to occur for some time. Just moments ago, I sent mom a text asking if their schedules had changed as pick up has been going beyond their contracted hours. I'm nervous for the confrontation, yet, I don't feel it fair to myself or the other families that pay the full rate and stay within their contracted times. Should I have just let it go or did I do the right thing by addressing it? Both have argumentative and volatile attitudes, so I'm worried for my recourse.
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Snowmom 10:05 AM 03-09-2016
Originally Posted by lovemy3littles:
I am not good with confrontation and standing up for myself. With that being said, I have a daycare family that signed up with me last July. I provided them a discount as their child wasn't going to be with me full day. They are contracted for pick-up between 3-4. In the beginning, they were picking him up between 12-2 each day. I'm noticing lately that he is now not getting picked up until close to 5pm, as Dad is going home after work and "doing his own things" before coming to pick up the child. I have allowed this to occur for some time. Just moments ago, I sent mom a text asking if their schedules had changed as pick up has been going beyond their contracted hours. I'm nervous for the confrontation, yet, I don't feel it fair to myself or the other families that pay the full rate and stay within their contracted times. Should I have just let it go or did I do the right thing by addressing it? Both have argumentative and volatile attitudes, so I'm worried for my recourse.
Oh my goodness, yes I'd say you did the right thing.

It takes a long time for some of us to build that backbone, but it can and does happen!

YOU set the tone for how parents will treat you. Yes, you have let it slide in the past, but take it as a lesson learned and start fixing the problem.
Let them know how you expect to be treated by enforcing your policies.

With that said, you mentioned above that they have "argumentative/volatile" attitudes. Obviously, I don't know how bad it is, but I'd be asking myself if I really wanted to work with people who treat me disrespectfully.
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Play Care 10:08 AM 03-09-2016
Originally Posted by lovemy3littles:
I am not good with confrontation and standing up for myself. With that being said, I have a daycare family that signed up with me last July. I provided them a discount as their child wasn't going to be with me full day. They are contracted for pick-up between 3-4. In the beginning, they were picking him up between 12-2 each day. I'm noticing lately that he is now not getting picked up until close to 5pm, as Dad is going home after work and "doing his own things" before coming to pick up the child. I have allowed this to occur for some time. Just moments ago, I sent mom a text asking if their schedules had changed as pick up has been going beyond their contracted hours. I'm nervous for the confrontation, yet, I don't feel it fair to myself or the other families that pay the full rate and stay within their contracted times. Should I have just let it go or did I do the right thing by addressing it? Both have argumentative and volatile attitudes, so I'm worried for my recourse.
You absolutely did the right thing!!
And the second I am so worried about a parent's reaction that I feel a mature adult discussion/reminder about business policies/contractual obligations can't be had - the family has to GO. There are a lot of things I'll let go, but I refuse to put up with being intimidated/afraid in my own home.
Stand your ground and Good luck!
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EntropyControlSpecialist 10:17 AM 03-09-2016
They want free baby-sitting (that's really what it is after their daycare hours are used up and they're going into "overtime"). How rude of them to not ask you if its okay and not offer to pay. You did the right thing. They either need to pick up on time or they need to pay you additional money.
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Tags:backbone - not, contract - broken, late pick-up, parents - confrontational, pick up times
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