Hi everyone, you all have the best advice and I'm a bit livid today...

A DCP came in today and "forgot" the contact renewal that was sent last week and due yesterday (these happen every year with me). They had some sort of emergency yesterday and didn't return any texts AFTER I mentioned emailing or dropping off the contact yesterday (due date). I had a notice ready to go if they did not walk in with contact in hand and surprise, surprise, no contact. It's at home.

Of course as this is happening and I have given her the termination notice to sign my next drop off walks in the door. As I'm getting the children situated I see the termination parent show the other the notice with a huge look of surprise.

Now that the parent realized that I'm serious about the due date (which I always am -this should not be a new information I have charged many late fees for this client...) the new contract was emailed within the hour.

So other than calming your blood pressure, what would you do next?

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