Good morning! So I've had dcb for a year now w/no complaints. Last Nov. Dcm informed me she was expecting in May. I've held her infant's spot since New Year's. She asked only 2 weeks ago how much baby would cost weekly...then asked for a better discount. I told her I would see if I could help. I gave her contract ppwk and asked that holding fee be paid by tom. (Baby is due Tues.) At drop off this am she informs me both kids wont be here effective June's end. Dcb will end then and baby won't start at all. They will be attending a very cheap, illegal home daycare. Wwyd? She is allowed a free week per year (supposed to be next week) and upon a 2 week written cancellation notice, a week deposit refunded. Upon any termination on my end however, no refunds. I don't want to be a jerk but would you term? I am beside myself w/ anger rt now.

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Good morning! So I've had dcb for a year now w/no complaints. Last Nov. Dcm informed me she was expecting in May. I've held her infant's spot since New Year's. She asked only 2 weeks ago how much baby would cost weekly...then asked for a better discount. I told her I would see if I could help. I gave her contract ppwk and asked that holding fee be paid by tom. (Baby is due Tues.) At drop off this am she informs me both kids wont be here effective June's end. Dcb will end then and baby won't start at all. They will be attending a very cheap, illegal home daycare. Wwyd? She is allowed a free week per year (supposed to be next week) and upon a 2 week written cancellation notice, a week deposit refunded. Upon any termination on my end however, no refunds. I don't want to be a jerk but would you term? I am beside myself w/ anger rt now.

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Well you don't need me to say it, but your mistake was holding the spot for free. I have never had it come up where a parent needed a spot held, but I have read and heard many horror stories such as this. This is exactly why providers have started charging something (such as half the fee) for holding a spot. For now, as long as she is paying for her spot, I would continue care and take her payments while looking to fill your spots. If you find someone who wants her spot, you could always give a two week notice and go ahead and start a new family.

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I'd try to replace ASAP. They can go to their cheaper daycare as soon as you get those spots filled. I know that it's hard to ask for it, but to hold a spot, you need to get full payment. They're USING the spot while you hold it, and they should pay for it. Now, you're out 5 months pay. It may seem "mean", but DCM screwed you over-you don't owe her anything.

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Thank you! ��

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I don't have anything to add but . That really stinks!

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I would start interviewing to fill both spots, if you find someone term. If you can afford to term now, if that's how you feel, then do it. I wouldn't refund a dime, unless in your contract it says you do. I don't because of the tax stuff involved.

She will be back. Trust me. But then you won't have those spots available

I wouldn't even get into anything with dcm. Look to replace and/or term quietly and move on. This situation stinks. I've been there. Held spot for 6 months for free, a week before starting they weren't going to start. They had just signed my contract so I enforced it stating that it was business and nothing personal and warned them about signing contracts and then not following through. Most people don't understand that your contract is legally enforceable. Anyhoo...

Sorry you're dealing with this.

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Did you know ahead of time that older child was going to part time? If not I would use that as a way out..If it was pre arranged then I would keep him as long as it suits you. I always took a months fee to hold infant slot.If parent did not start as agreed then at least I had that money..It is hard we try to work with parents and they often take whats best for them.Nothing wrong with that but it does make providers change there contracts to protect us and our families. Personally I would do two weeks and state that you will not take older child after that.Two days a week is often more trouble than its worth . Sorry you are dealing with this.

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The moral of the story is......holding spots turns into a bad thing

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Yep, I learned the hard way on this one. I saved a spot for 4 mos for my sil's niece. She came the day before she was to start and picked up the paperwork. She called the next morning to say that her dh's friend's mom offered to watch him for free.

She just left there for a center when she found her 3 yo child alone in the front yard twice in one week.

All spots are first come first served. I will not save a space for anyone.

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I would term as soon as I had replacements lined up.

"dcm, unfortunately I cannot keep Jr. until June. I was saving the FT spaces for two children. I will be enrolling a sibling set since baby will not be attending at all. Jr's last day will be X. I'm sure you understand!"

DO NOT SAVE SPACES! I won't save a space for a DAY without payment. Sounds harsh, but once you get burned once you don't want to be burned again.

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If I understand you correctly, the current DCB will be there until the end of June? The infant will not begin at all, despite some verbal agreement that he/she would? But no contract?

Personally, I do not give refunds. When parents pay a deposit, they have that applied to their final 2-weeks upon a proper 2-week termination notice. No 2-weeks, they lose that deposit. Also, free weeks/vacation are not usable for a termination notice (although it just sounds like they were using it in general next week). So, personally, I would keep the child while enforcing my policies. Unfortunately, part of our business is competitive, and parents will always do what is best for them in the end. All you can do is stick to your contract and fulfill your end of it. Also, if you held the spot without payment, it is very unfortunate, but I don't think there's much you can do without a contract.

So sorry that you're coping with this; it is one of the parts of this job that I hate as well, but all you can really do is use it as a learning experience for the future. Good luck!

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Yes, no contract was signed for new baby but for dcb my contract states that he can apply his one wk deposit toward his last wk provided a two week written notice is given as long as I do not terminate it for any reason. Dcb will also be decreasing from 4x to 2x weekly after next wk. I just don't feel like it's worth the aggravation to continue. I'm already out months of $$ and don't want to waste a full time spot for a 2x per week while she is on leave either. Dcb was supposed to be here w/out sibling until July's end as it was
Now it's June. Will it be May in another week? Just want to term.

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I totally feel you. I would probably give 2 week based on the change from full time to part time and the inconsistency.

I do not envy you! Such a crummy situation

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I agree with all of this, it is a crummy situation!! With this further explanation, I agree with terming -- being misleading AND they're only part Time? No way; no thanks! I'd give two weeks notice and wash my hands of any further drama. Update contract and find another family who is a better fit!

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My contract says I can term at will for any reason. Do you have a clause like this? If so go ahead and term. We don't HAVE to provide care for anyone as long as we follow the contract we write.

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Yes, per contract I can terminate at any time. ☺

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I haven't read past this post yet but I just have to say ... that is a terrible business practice. Do not terminate a family based on your feelings being hurt so that you can "stick it to them" by not allowing them to apply their credit to their final week.

If you would like to end the working relationship then give a two week notice and apply their credit to that notice period. Be the professional here.

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Feelings aside, in my experience, it takes time to fill the other half of a full time slot. Unless she is charging them full price, I would still term. OP has lost several months income by holding the spot and will lose more by not having that full time slot open. In her position, if I could afford to, I would term with a two week notice.

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This is one of the areas I haven't fully decided on yet, but when the time comes, I think what I will do is hold one or 2 spots for 1/2 rate as long as there is still 1 free spot. The last spot would be for the first person to take it.

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Unless she is breaking the contract or policies you have, I don't know how much there is you can do.

I would def be making changes to the contract going forward. I charge for a spot held at a discounted rate for up to 8 weeks. After 8 weeks, it is the full rate. I also would take out any refunds. I would make people pay for the last 2 weeks regardless of their attendance and who terminated care.

I've had this happen before, held a spot for months free of charge and then when I wouldn't offer a sibling discount mom pulled. Mom took advantage, and that wasn't right, but it was also partly my own fault for not having policies to prevent this. Changed my contract VERY quickly after it happened!

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That sucks! I think they tell us they want that spot so that the option is there if their finances work out, but don't actually intend to commit (or bail) until the last moment. So rude. I'm sorry this happened to you.

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Until something 'better' (free) comes along!

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I wrote this post exactly four years ago. I wrote about what happened with both families in my book. I held two spots for two three year old siblings which were due within days of each other.

I asked the parents MULTIPLE times if they were going to keep the three year olds in care and bring me the babies. Both said yes EVERY time. I discussed with them if they could afford it and would I have the three year olds during the maternity leave MANY times.

They both waited until right before the babies were born and said they were pulling the three year olds and not bringing the babies.

I trusted them after working for them for three years.

I lost four slots in one week because they lied. Straight up lied.

Never again.

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I know I am coming in the middle of this thread so hopefully you have received some good advice that you can use. I have to say that I have been through this in the past too, but I learned and now WOULD NEVER hold a spot without a fee.

I would just add that after the dust has settled in this circumstance, take the time to go and tweak your policies, handbook or both to require some sort of (non-refundable) fee to hold a spot longer than 15, 30, 90 days (whatever works for you). And by the way in my opinion, that fee should be significant enough that someone would not just want to lose the $.

I am sure most seasoned providers have had similar battle scars and learned a lot from the experiences. You are not alone.

Hope that helped.

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