Daycare.com Forum Daycare Forum

Go Back   Daycare.com Forum > Main Category > Daycare Center and Family Home Forum

Daycare Center and Family Home Forum Daycare Center and Family Home owners, Directors, Operators and Assistants should post and ask questions here.

Reply
 
Thread Tools Display Modes
  #1  
Old 08-27-2013, 06:31 AM
lovemylife's Avatar
lovemylife lovemylife is offline
Daycare.com Member
 
Join Date: Aug 2013
Location: Iowa
Posts: 185
Default Very Worried

I had a new daycare family start yesterday. I interviewed the family twice and they seemed amazing. I received a text message from dcm saying they need to start at 6 am the rest of the week. Contracted hours is drop off at 7:30. I told her I could do it this one time. In the future I will charge extra. Dcm picks up and starts complaining about their old provider. She had valid complaints on some of it but a few set off an alarm to me. Like her child coming home dirty. I asked what she meant. Last week he came home with dirt under his nails or ketchup on his shirt. So now I'm worried! I now feel like I need to follow the child around with a paper towel and a nail file to clean him up. I honestly don't think this new family is going to work very long. Which is frustrating because I have an amazing track record for keeping my families long term! All the kids I have now started as babies and I only had an opening because a child went to Kindergarden.
Reply With Quote
  #2  
Old 08-27-2013, 06:43 AM
Maria2013's Avatar
Maria2013 Maria2013 is offline
Daycare.com Member
 
Join Date: Aug 2013
Location: Michigan
Posts: 1,028
Default

Quote:
Originally Posted by lovemylife View Post
I had a new daycare family start yesterday. I interviewed the family twice and they seemed amazing. I received a text message from dcm saying they need to start at 6 am the rest of the week. Contracted hours is drop off at 7:30. I told her I could do it this one time. In the future I will charge extra. Dcm picks up and starts complaining about their old provider. She had valid complaints on some of it but a few set off an alarm to me. Like her child coming home dirty. I asked what she meant. Last week he came home with dirt under his nails or ketchup on his shirt. So now I'm worried! I now feel like I need to follow the child around with a paper towel and a nail file to clean him up. I honestly don't think this new family is going to work very long. Which is frustrating because I have an amazing track record for keeping my families long term! All the kids I have now started as babies and I only had an opening because a child went to Kindergarden.
first of all if the rule is 7:30 drop off she is already showing you she doesn't respect your rules, she is trying to see how much she can manipulate you, that could be why she didn't get along with the old provider

In a case like this I would review the rules with the parents, making it clear there is no way around it!... they either respect my rules (the same rules they've agreed and signed when they enrolled) or find another daycare

In my experience when I first opened, there is no such a thing as "just this once" if you allow them to break a rule they will try to do it over and over
Reply With Quote
  #3  
Old 08-27-2013, 06:44 AM
EntropyControlSpecialist's Avatar
EntropyControlSpecialist EntropyControlSpecialist is offline
Embracing the chaos.
 
Join Date: Mar 2012
Location: A toasty environment!
Posts: 7,430
Default

Quote:
Originally Posted by Maria2013 View Post
first of all if the rule is 7:30 drop off she is already showing you she doesn't respect your rules, she is trying to see how much she can manipulate you, that could be why she didn't get along with the old provider

In a case like this I would review the rules with the parents, making it clear there is no way around it!... they either respect my rules (the same rules they've agreed and signed when they enrolled) or find another daycare

In my experience when I first opened, there is no such a thing as "just this once" if you allow them to break a rule they will try to do it over and over
Great advice.

I had a family somewhat like this once (as far as times go). They lasted 1 month. They thought they could sign on with me and I would accommodate them in order to keep the money they brought in. I wouldn't and replaced them with someone willing to follow the policies they signed and agreed to follow.
Reply With Quote
  #4  
Old 08-27-2013, 06:55 AM
Maria2013's Avatar
Maria2013 Maria2013 is offline
Daycare.com Member
 
Join Date: Aug 2013
Location: Michigan
Posts: 1,028
Default

Quote:
Originally Posted by EntropyControlSpecialist View Post
Great advice.

I would accommodate them in order to keep the money they brought in.
I've done that when I first opened and I was so stressed out! No more!
Reply With Quote
  #5  
Old 08-27-2013, 08:47 AM
Moppetland's Avatar
Moppetland Moppetland is offline
Enjoy life
 
Join Date: Dec 2012
Location: Calumet City, IL
Posts: 134
Default

Quote:
Originally Posted by Maria2013 View Post
I've done that when I first opened and I was so stressed out! No more!
I'm in this business the 2nd time around. I learned from my own mistakes because I too, let parents break my own policies. Needless to say, they took advantage. This time around, I'm not going to let money stress me out. I'm blessed with or without this business, so now, once the contract is signed, you either abide by it or you're out the door. I guess you can say I grew a backbone. But it feels good to not stress anymore.
Reply With Quote
  #6  
Old 08-27-2013, 09:01 AM
Leigh's Avatar
Leigh Leigh is offline
Daycare.com Member
 
Join Date: Apr 2013
Posts: 3,820
Default

Quote:
Originally Posted by lovemylife View Post
I had a new daycare family start yesterday. I interviewed the family twice and they seemed amazing. I received a text message from dcm saying they need to start at 6 am the rest of the week. Contracted hours is drop off at 7:30. I told her I could do it this one time. In the future I will charge extra. Dcm picks up and starts complaining about their old provider. She had valid complaints on some of it but a few set off an alarm to me. Like her child coming home dirty. I asked what she meant. Last week he came home with dirt under his nails or ketchup on his shirt. So now I'm worried! I now feel like I need to follow the child around with a paper towel and a nail file to clean him up. I honestly don't think this new family is going to work very long. Which is frustrating because I have an amazing track record for keeping my families long term! All the kids I have now started as babies and I only had an opening because a child went to Kindergarden.
I would tell Mom if she mentions it again that she can expect her kid to come home dirty from your home, as well. I put this paragraph into the dress code part of my handbook to prevent such complaints:

EVERY child shall have at least one complete change of clothing to be left at daycare (potty training kids and infants will require more). Do not expect your child to return home clean every day...kids that have fun playing get dirty! Do not expect your child to show up in new white clothes and return home that way-they will not. They're messy at playing and messy at eating.
Reply With Quote
  #7  
Old 08-27-2013, 09:10 AM
caregiver's Avatar
caregiver caregiver is offline
Daycare.com Member
 
Join Date: Dec 2010
Location: Minnesota
Posts: 257
Default

Quote:
Originally Posted by Leigh View Post
I would tell Mom if she mentions it again that she can expect her kid to come home dirty from your home, as well. I put this paragraph into the dress code part of my handbook to prevent such complaints:

EVERY child shall have at least one complete change of clothing to be left at daycare (potty training kids and infants will require more). Do not expect your child to return home clean every day...kids that have fun playing get dirty! Do not expect your child to show up in new white clothes and return home that way-they will not. They're messy at playing and messy at eating.
Love it! Very well stated!
Reply With Quote
  #8  
Old 08-27-2013, 04:38 PM
lovemylife's Avatar
lovemylife lovemylife is offline
Daycare.com Member
 
Join Date: Aug 2013
Location: Iowa
Posts: 185
Default

Thank you everyone! Still leaving to grow a back bone. I have never been good at it and I always want to help people. Unfortunately I'm going to have to make it work. One of my long time moms informed me that she was laid off today. So she gave me her 2 weeks notice for full time, she will switch to part time until she finds a job. I'm currently already hurting after loosing kiddos to Kindergarden. So I'm a bit freaked right now.
Reply With Quote
  #9  
Old 08-27-2013, 04:49 PM
MamaBear MamaBear is offline
Daycare.com Member
 
Join Date: Dec 2010
Posts: 666
Default

I say stick to your policies and dont let her manipulate you!
Reply With Quote
  #10  
Old 08-27-2013, 05:23 PM
EntropyControlSpecialist's Avatar
EntropyControlSpecialist EntropyControlSpecialist is offline
Embracing the chaos.
 
Join Date: Mar 2012
Location: A toasty environment!
Posts: 7,430
Default

You'd be surprised at how many parents won't leave when you have a backbone but will in fact show more respect for you.
Reply With Quote
  #11  
Old 08-27-2013, 05:32 PM
MamaBear MamaBear is offline
Daycare.com Member
 
Join Date: Dec 2010
Posts: 666
Default

Quote:
Originally Posted by EntropyControlSpecialist View Post
You'd be surprised at how many parents won't leave when you have a backbone but will in fact show more respect for you.
Amen... I've discovered this over the years as well! Very true!
Reply With Quote
Reply

Tags
backbone, parents - don't cooperate, red flag

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Worried About Getting into the DC Business Unregistered Daycare Center and Family Home Forum 39 07-07-2013 10:48 PM
Sad and a Little Worried AmyKidsCo Daycare Center and Family Home Forum 12 04-09-2013 08:25 AM
Worried BumbleBee Daycare Center and Family Home Forum 4 02-02-2013 06:25 PM
Worried About Another DCP Confronting Other DCP MommyD Daycare Center and Family Home Forum 7 10-18-2012 01:05 PM
Getting Really Worried!!! tenderhearts Daycare Center and Family Home Forum 13 06-22-2010 07:02 AM


All times are GMT -7. The time now is 12:55 PM.



Daycare.com         Find A Daycare         List Your Daycare         Toys & Products                 About Us

Daycare.com
Please read our Disclaimer before continuing.

Topics pertain mainly to the following States:

Alabama Alaska Arizona Arkansas California Colorado Connecticut Delaware District of Columbia Florida Georgia Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Maryland Massachusetts Michigan Minnesota Mississippi Missouri Montana Nebraska Nevada New Hampshire New Jersey New Mexico New York North Carolina North Dakota Ohio Oklahoma Oregon Pennsylvania Rhode Island South Carolina South Dakota Tennessee Texas Utah Vermont Virginia Washington West Virginia Wisconsin Wyoming