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Old 07-02-2015, 12:41 PM
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Default Drop in Family

I interviewed with a drop in mom last week. I told her that I had Monday and Thursdays available for drop during the summer. She asked if she could come on Thursday (Today). I said yes that would work. I had no other kids today, which I did not tell her, but the contact does say to reserve hours and days. I emailed her my handbook and paperwork that night after interview.
I did not hear from her all week. I was up at 8 this morning, by 10:30 still no call, email or text. I went in to town at 10:45 to run some errands. My dad (he lives next door) calls and tells me that she is at my house. That was around 11:45. He talked to her and gave her my number. She just emailed me about 20 mins ago. Asking what happen.

Was it wrong of me not to wait all day?
What should I say to her about it?
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Old 07-02-2015, 12:44 PM
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It depends. Did she have a time scheduled or did you tell her she needed to? If either answer is yes, you were in no way obligated to stay.

If the answer is no, well put in a policy you need advance notice of X hours or whatever to cover yourself next time.
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Old 07-02-2015, 12:48 PM
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Not sure if it was wrong of you not to wait however I think that communication could have been handled better. She didn't know you didn't have other kids today and so she would have assumed that you'd be home all day. Did you give her a date/time to contact you and turn the paperwork in? Or did you just tell her she could give it to you when she dropped off? Did she schedule a drop off time with you?

At minimum I would have called her to ask her if she was coming afterall.
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Old 07-02-2015, 01:08 PM
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Quote:
Originally Posted by MarinaVanessa View Post
Not sure if it was wrong of you not to wait however I think that communication could have been handled better. She didn't know you didn't have other kids today and so she would have assumed that you'd be home all day. Did you give her a date/time to contact you and turn the paperwork in? Or did you just tell her she could give it to you when she dropped off? Did she schedule a drop off time with you?

At minimum I would have called her to ask her if she was coming afterall.
I totaled agree, I should of been more clear with her.

Contract says to reserve day and time 2 business days ahead of time. She asked if she could come Thursday but never gave a time.

I did put on the contact reserve day and time. So (my fault) I thought she would contact with a time and she never did, even after I sent my email.

She was to bring all paperwork at drop off.

I did not have her number, only an email.
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Old 07-02-2015, 01:19 PM
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Well, looking on the bright side she probably learned that she's got to tell you a time!
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Old 07-02-2015, 01:29 PM
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If you operate during regular business hours, and she was planning for a typical type schedule, I wouldn't have waited either. I know some providers have a cut off time, also. There's no way I would have waited around, and if you did have kids and she showed up that late, she would be disrupting lunch or other activities.
I have a dcm like this- technically she's paying for 9-5, but rolling in at 1145, someday I might just not be home, too!
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Old 07-02-2015, 02:38 PM
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I am guessing that she thought that the term "drop-in" meant drop off whenever she wanted. Seriously. Probably just a wrong assumption on her part. I don't think you're obligated to hang around all day, either, though. Did she mention a time for drop off when you interviewed?
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Old 07-02-2015, 04:00 PM
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I guess it is a lesson learned. No big deal. Let everyone know from now on they have to let you know in advanced or no care!
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Old 07-02-2015, 04:27 PM
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Quote:
Originally Posted by 284878 View Post
I interviewed with a drop in mom last week. I told her that I had Monday and Thursdays available for drop during the summer. She asked if she could come on Thursday (Today). I said yes that would work. I had no other kids today, which I did not tell her, but the contact does say to reserve hours and days. I emailed her my handbook and paperwork that night after interview.
I did not hear from her all week. I was up at 8 this morning, by 10:30 still no call, email or text. I went in to town at 10:45 to run some errands. My dad (he lives next door) calls and tells me that she is at my house. That was around 11:45. He talked to her and gave her my number. She just emailed me about 20 mins ago. Asking what happen.

Was it wrong of me not to wait all day?
What should I say to her about it?
I require drop in families to confirm times with me the day before.
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  #10  
Old 07-02-2015, 06:59 PM
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Quote:
Originally Posted by Blackcat31 View Post
I require drop in families to confirm times with me the day before.
That is what I was thinking she would do. But like I said, I have not heard from hes since last week, no respond from my email. Part of me figured that she changed her mind and just did not want to say anything. (some people will avoid giving bad news.)
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  #11  
Old 07-02-2015, 07:00 PM
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That's a good point ... at least she'll know to confirm a time with you lol.

I say it's a little embarrassing for sure but it's a lapse that can be forgiven. Truth be told I would have left also. She's a drop-in client so no biggie, now you can make sure that she gives you a set date and time and remind her that if you don't have both you'll assume she doesn't need the reservation after all.
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