Daycare.com Forum

Go Back   Daycare.com Forum > Main Category > Daycare Center and Family Home Forum

Daycare Center and Family Home Forum Daycare Center and Family Home owners, Directors, Operators and Assistants should post and ask questions here.

Reply
 
Thread Tools Display Modes
  #1  
Old 10-08-2018, 10:05 AM
luckygirl99's Avatar
luckygirl99 luckygirl99 is offline
Daycare.com Member
 
Join Date: Jun 2018
Location: Round Rock, Texas
Posts: 4
Default Holidayís

I have been open for 6 years. Usually I send out a mass text to all the parents the Saturday before a holiday. I have forgotten at times, but nobody has gotten upset over it since they have a copy themselves. We have a new family that has been with us for about a month and has never used daycare before. Lots of families verified last Friday if we were off today and with my husband starting school tomorrow. I mistakenly forgot to text everyone a reminder. She showed up at the house (their was a sign on the door about the holiday) and rang the doorbell and was extremely irrate that nobody reminded her about the holidays and how we ruined her entire day (even though her husband was not working because he hadn’t started his new job yet). I am so upset at myself for not sending the reminder text. Do you all 100% remind all parents every holiday?

Last edited by luckygirl99; 10-08-2018 at 10:08 AM. Reason: Mid-spelling
Reply With Quote
  #2  
Old 10-08-2018, 10:10 AM
amberrose3dg's Avatar
amberrose3dg amberrose3dg is online now
Daycare.com Member
 
Join Date: Feb 2017
Location: somewhere
Posts: 1,129
Default

Quote:
Originally Posted by luckygirl99 View Post
I have been open for 6 years. Usually I send out a mass text to all the parents the Saturday before a holiday. I have forgotten at times, but nobody has gotten upset over it since they have a copy themselves. We have a new family that has been with us for about a month and has never used daycare before. Lots of families verified last Friday if we were off today and with my husband starting school tomorrow. I mistakenly forgot to text everyone a reminder. She showed up at the house (their was a sign on the door about the holiday) and rang the doorbell and was extremely irrate that nobody reminded her about the holidays and how we ruined her entire day (even though her husband was not working because he hadnít started his new job yet). I am so upset at myself for not sending the reminder text. Do you all 100% remind all parents every holiday?
I do but it is only because of scenarios like that. I had one that just asked me about my holidays last month and forgot that I was closed for Columbus day. Trust me even if they aren't working they want to bring their kids to you.
Reply With Quote
  #3  
Old 10-08-2018, 10:40 AM
Snowmom's Avatar
Snowmom Snowmom is online now
Daycare.com Member
 
Join Date: Jan 2015
Location: USA
Posts: 1,114
Default

Quote:
Originally Posted by luckygirl99 View Post
I have been open for 6 years. Usually I send out a mass text to all the parents the Saturday before a holiday. I have forgotten at times, but nobody has gotten upset over it since they have a copy themselves. We have a new family that has been with us for about a month and has never used daycare before. Lots of families verified last Friday if we were off today and with my husband starting school tomorrow. I mistakenly forgot to text everyone a reminder. She showed up at the house (their was a sign on the door about the holiday) and rang the doorbell and was extremely irrate that nobody reminded her about the holidays and how we ruined her entire day (even though her husband was not working because he hadnít started his new job yet). I am so upset at myself for not sending the reminder text. Do you all 100% remind all parents every holiday?
I have a calendar in two places on my website. The only reminding I do is when they are leaving the day before (in this case, last Friday) saying "see you Tuesday."

In my opinion, reminding people is a courtesy, not a requirement. I hand them a list of holidays at the beginning of a new year and at enrollment. It's their job to remember, put it in their calendar and arrange back up care. Not my responsibility if they forget.
If I were you, I'd be pretty irate they rang my bell when there was a clear sign saying "closed". I'd be REALLY irate for her blaming me for "ruining her day". I don't put up with that kind of disrespect and she'd be told that that kind of attitude will result in her having NO care in the future.
Reply With Quote
  #4  
Old 10-08-2018, 10:41 AM
Blackcat31's Avatar
Blackcat31 Blackcat31 is offline
 
Join Date: Oct 2010
Posts: 16,813
Default

I don't remind adults to remember information they've already been provided.

I provide care services to their children not reminder services for parents.

I don't live in my daycare house so if they show up on a closed day it doesn't effect me at all. If I did live here, I'd just put a sign on the door that daycare is closed so they'd see it when trying to drop off. Showing up once on a closed day and not getting service would be enough of a reminder for most adults to pay better attention to the schedule of closed days they were provided.
Reply With Quote
  #5  
Old 10-08-2018, 10:42 AM
Snowmom's Avatar
Snowmom Snowmom is online now
Daycare.com Member
 
Join Date: Jan 2015
Location: USA
Posts: 1,114
Default

And I'd probably let sarcasm get the best of me and say she ruined my day by interrupting my paid holiday and I should charge her an inconvenience fee for it.
Reply With Quote
  #6  
Old 10-08-2018, 10:55 AM
e.j.'s Avatar
e.j. e.j. is online now
Daycare.com Member
 
Join Date: Dec 2010
Posts: 3,005
Default

From what you said in your post, it sounds as though you give your parents a list of the holidays you close on. If that's the case, your dcp should be upset with herself for not checking the list - not with you.

I usually do put a reminder notice up just as a courtesy to parents who may not have the holiday off and may not remember it's one of the holidays I take off. This year, the Columbus Day holiday snuck up on me; I thought the holiday was next week for some reason. At the end of the day Thursday, I did verbally remind most of the families who have kids here on Mondays but sent an email to one of my new families since they weren't here Thursday. Good thing I did! Based on their response, I think they did forget and were planning to bring their child here today.

I know we shouldn't have to remind parents but they're human and make mistakes, too. I'd rather post a reminder than have to get up early to answer the door in my pajamas.
Reply With Quote
  #7  
Old 10-08-2018, 11:08 AM
Unregistered
Guest
 
Posts: n/a
Default Thanks 😊

I even had an 8 x 11 sign on the door saying we were closed for Columbus Day and she still rang the doorbell. You guys made me feel a lot better. Thank you so much for your responses. 😊
Reply With Quote
  #8  
Old 10-08-2018, 11:22 AM
MarinaVanessa's Avatar
MarinaVanessa MarinaVanessa is online now
Family Childcare Home
 
Join Date: Jan 2010
Location: Ventura County, CA
Posts: 7,183
Default

I have my holidays in my handbook and hand each family a printed out list. The list is also posted on my website. I also have i my handbook that I "may" remind clients about closed holidays but that it's each client's responsibility to remember. I do also post a notice at the beginning of the week before and may verbally remind them but that's always at the beginning of the week before the holiday. After that if they can't remember then oh well.

As far as this family being irate ... they're new. It's a great opportunity for them to learn that they're adults and they don't need their hands held the whole way.
Hopefully they didn't give you too much trouble and weren't outright rude.
__________________
Daycare Ninja, CA
Helping Hands Childcare
Reply With Quote
  #9  
Old 10-08-2018, 11:45 AM
kendallina's Avatar
kendallina kendallina is online now
Advanced Daycare.com Member
 
Join Date: Jul 2010
Location: Ohio
Posts: 1,610
Default

I try to remind in some way-we all need a little help sometimes. I either send an email or post it on my parent wall a few days beforehand. I don't always remember, though. I've never had anyone mad or show up on an off day.
Reply With Quote
  #10  
Old 10-08-2018, 12:20 PM
MyAngels's Avatar
MyAngels MyAngels is online now
Member
 
Join Date: Aug 2010
Posts: 3,974
Default

Unless you count "see you Tuesday" as a reminder, I've never reminded parents of holidays or closed days. In your case, I might send out a note giving out the closed schedule, with a reminder that while you may send out a reminder text ahead of time, it is still the parent's responsibility to remember scheduled closed days and make their arrangements accordingly.
Reply With Quote
  #11  
Old 10-08-2018, 12:30 PM
Leigh's Avatar
Leigh Leigh is online now
Daycare.com Member
 
Join Date: Apr 2013
Posts: 3,680
Default

Quote:
Originally Posted by Unregistered View Post
I even had an 8 x 11 sign on the door saying we were closed for Columbus Day and she still rang the doorbell. You guys made me feel a lot better. Thank you so much for your responses. 😊
You did more for her than I would have already. No way do I answer the door at drop off time on my holidays. I set my phone to do not disturb, take the dogs into my room, take my son into my room, shut the door and turn on some music before I go to sleep. Not letting anyone ruin my day off! My doorbell is disconnected to ensure that no one ruins nap time already, so they can knock all day-I won't hear it.
Reply With Quote
  #12  
Old 10-08-2018, 11:13 PM
CityGarden's Avatar
CityGarden CityGarden is online now
Daycare.com Member
 
Join Date: Mar 2016
Location: The Happiest Place on Earth
Posts: 1,581
Default

I do three things for current parents:
  1. I give out an annual printed calendar each September (as we follow the local school district calendar).
  2. I include special days & holiday school closures for the month on the monthly newsletter that is given out printed at the start of each month. (Ideally they put this one page newsletter on their refrigerator/cork board. I also have the same newsletter as the cover of the sign in binder each day.)
  3. I have a private class shutterfly site and add all holidays and special days in that calendar which is set to auto remind them of things on the calendar in advance. (Most parents opt-in for notifications from the site since I do not send many and they love seeing pictures of their kids on there.)

In addition to those three I may casually ask what they are doing on the holiday weekend (if time allows at pick up) and it is always listed on my website under the calendar section but currently enrolled parents never check my website only prospective clients/parents.
Reply With Quote
  #13  
Old 10-09-2018, 02:03 PM
jenboo's Avatar
jenboo jenboo is online now
Daycare.com Member
 
Join Date: Aug 2013
Location: Planet earth
Posts: 2,720
Default

I have my closures listed on my website, in my handbook and I give parents THREE printed copies in jan of every year. I tell them they have no excuses for forgetting. Then I post a sign in my door the night before saying we are closed.

Parents have no excuse for forgetting or getting upset if they do forget.
Reply With Quote
  #14  
Old 10-10-2018, 02:58 PM
BrynleeJean BrynleeJean is offline
Daycare.com Member
 
Join Date: May 2015
Location: USA
Posts: 229
Default

I also have my closures in my handbook because they are paid and i expect them to know that ahead of time and sign and agree to that but i also remind them because i still feel that awkwardness when i close paid so i give notice. I have a cute little chalk board in my front entry i write all notices on and ill write notes on that about sicknesses going through the home or closures coming up. Parents still miss it so sometimes, not always, ill say at pickup while a child is grabbing their stuff "hey did you see we have whatever written on the board?"
Reply With Quote
Reply

Tags
holidays, irrate parent, reminder

Thread Tools
Display Modes

Posting Rules
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -7. The time now is 03:41 AM.



Daycare.com         Find A Daycare         List Your Daycare         Toys & Products                 About Us

Daycare.com
Please read our Disclaimer before continuing.

Topics pertain mainly to the following States:

Alabama Alaska Arizona Arkansas California Colorado Connecticut Delaware District of Columbia Florida Georgia Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Maryland Massachusetts Michigan Minnesota Mississippi Missouri Montana Nebraska Nevada New Hampshire New Jersey New Mexico New York North Carolina North Dakota Ohio Oklahoma Oregon Pennsylvania Rhode Island South Carolina South Dakota Tennessee Texas Utah Vermont Virginia Washington West Virginia Wisconsin Wyoming